Experience

vFairs

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Lead Project Manager

  • Sep 2020 - Present

  • Lead a team of Project Managers and Coordinators. • Managing a portfolio of events and providing on-site support to meet project goals and milestones. • manage the day-to-day project and provide full-service delivery from handover pre-sales to post-event closure calls. • Develop and deliver progress reports, documentation, and presentations to various audiences. • Ensure technical accuracy and understand interdependencies between technology, operations, and business needs. • Liaison with development and UI/UX Design teams via JIRA to ensure technical accuracy. • Measure and optimize processes to increase renewal rate of customers and their satisfaction scores. Show less



Bayt.com

• 1 - 100 Employee

• Sr. Customer Service/ Recruiter

  • May 2017 - Sep 2020

  • Conduct detailed training on Bayt.com platform • Assure clients full understanding of the benefits of using Bayt tools and basic functions. • Sourced CVs for various positions for different clients • Carefully assessing and studying job description to source relevant CVs • Contacting candidates for further screening • Follow up with clients and confirm their satisfaction on the short listed CVs for hiring • Leverage the relationship with clients ultimately to promote Bayt.com products and services and motivate repeat client usage (renewals) • Carry out any sales and operational activities as requested by the management • Collaborated closely with internal teams to ensure optimal client experience. Show less



Wow Events & Exhibitions

• United Arab Emirates
• Events Services
• 1 - 100 Employee

• Customer Service Supervisor

  • Jul 2014 - Apr 2019

  • Overseeing and assessing customer service staff activities • providing staff with regular performance-related feedback • Assisting customer service staff with duties where required. • Training staff in areas of customer service Investigating and solving customer complaints. • Maintaining documentation pertaining to team activities. • Performing additional duties where needed. Worked in : Yas Marina Circuit Du Arena Qasr Al Hoson Manarat Al Saadiyat Abudhabi Exhibition Center Show less



Ministry of Higher Education and Scientific Research (UAE)

• Government Administration
• 1 - 100 Employee

• Internship

  • Sep 2015 - Dec 2015

  • Worked in all the departments of the Ministry, by shifting every week. • Did several jobs like translating, data entry, summarizing reports, preparing reports, auditing financial papers, register students for universities, organized student guidance event, assisting and customer service in the Ministry. • Worked in all the departments of the Ministry, by shifting every week. • Did several jobs like translating, data entry, summarizing reports, preparing reports, auditing financial papers, register students for universities, organized student guidance event, assisting and customer service in the Ministry.



Hadariat Contracting and General Maintenance

• Administration Assistant

  • Jan 2013 - Jun 2015

  • Arrange meetings as required, taking and maintaining minutes of meetings. • Following up, updating meetings calendar and scheduling, organize and maintain the appointments schedule. • Responsible for all filing and photocopy materials as required. • Provide administrative and secretarial support by assisting in the preparation of correspondence and reports. • Greet and receive visitors, and ensure that required attention and hospitality is provided to the visitors. • Draft letters and official correspondence as per the direction of the Manager. Show less


United Arab Emirates University
• Education Administration Programs
• 1 - 100 Employee
• Advising department- Office assistant (Volunteering)

  • Jan 2012 - May 2012