Experience

Xumerz Inc.

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Lead

  • Apr 2019 - Present

  • My main role at Dajisoft is Technical Support Lead but I am expandable and I also take care of software maintenance, client communication, Database Updates and sales. • Dealing with all sorts of Customer Queries and issues including new installations, hardware issues,any configurations. • Remotely resolving issues via remote support. • Troubleshoot bugs and errors in the existing applications deployed with customers. • Developed and maintained operational manuals. Show less



PLC Group

• Canada
• Telecommunications
• 1 - 100 Employee

• Site Support And Quality Control Engineer

  • Mar 2016 - Apr 2019

  Tested Firmwares on AT51-C52 Microcontroller on multiple test cases to work in parallel with the hardware. • Perform remote installations on Banana Pi and Raspberry Pi and tested them for bugs and glitches using test cases on front end and back end. • Tested softwares and firmware operations on Banana Pi and Raspberry Pi 7inch touch screens using multiple test cases to make sure the software is controlling and reflecting all the hardware operations via touch screen. • Tested Tower Light Monitoring and Control System which provides accurate and real-time incident reporting, remote diagnosis and the ability to fix problems such as resetting the controllers and shifting day/night mode remotely. This results in lowered maintenance costs and peace of mind for all stakeholders. • Tested Generator and Fuel Monitoring Control which provides block heater control,block heater temperature,fuel monitoring and alerts,generator failure alerts,Maintenance alerts and remote ON/OFF. This made easier and convenient to control and monitor generator operations on a remote site and control fuel thefts as well. • Tested Fineco (EM115) Single Phase Meter Monitoring for Edocto Cambodia Co. Ltd which monitors the power consumption on a site. It made easier to know the power usage and control the cost if needed. • Tested Wallpack HVAC Lead Lag Control System which balances HVAC wear-and-tear. This gave the flexibility of Having multiple HVACs at a single location and running only one but you can run them all simultaneously when you’re fighting a large load of heat transfer. • Tested Rogers Phase 4 TCU-800ET that provided remote monitoring and controlled functions for various equipment installed at cell site like aircon. By using this product, customers saved energy cost by efficiently • Performed SNMP testing for major/minor alarms and notification traps using MIB Browser. It provided visibility to the operation staff through alarms sent over the SNMP protocol. Show less



PTCL.Official

• Pakistan
• Telecommunications
• 700 & Above Employee

• Internee

  • Jun 2015 - Aug 2015

  Development of Optical Fiber Systems Development of Optical Fiber Systems