Experience

Adirondack Trust Company

• United States
• Banking
• 100 - 200 Employee

• Operations Specialist

  • Sep 2023 - Present

  I am a Relationship Manager in the Deposit Operations Department at Adirondack Trust! My work consists of making/taking phone calls to assist customers and make sure their relationship information is correct in our system. I also help sort and develop reports of incoming & outgoing mail. I am a Relationship Manager in the Deposit Operations Department at Adirondack Trust! My work consists of making/taking phone calls to assist customers and make sure their relationship information is correct in our system. I also help sort and develop reports of incoming & outgoing mail.



Consumer Directed Choices, Inc.

• United States
• Individual and Family Services
• 1 - 100 Employee

• Personal Assistant

  • Apr 2022 - Present

  Assist with patient's personal care such as bathing, dressing, toileting and exercising. Basic food preparation, housekeeping, laundry, medication reminder, accompanying patients to Dr. visits and other outings. Assist with patient's personal care such as bathing, dressing, toileting and exercising. Basic food preparation, housekeeping, laundry, medication reminder, accompanying patients to Dr. visits and other outings.



Trustco Bank

• United States
• Banking
• 400 - 500 Employee

• Assistant Branch Manager

  • Sep 2021 - Oct 2022

  - At Trustco Bank, Ali works full time to bring in business, establish personal connections with customers, and prepare their transactions and banking needs. - Promote and execute savings & checking accounts, along with estate accounts, CD's, credit card applications, home equity credit lines, loan applications, mortgage payments, and more! - Make cold calls for business & visit their establishments, account maintenance work, disputes, add & remove people from joint accounts (death… Show more - At Trustco Bank, Ali works full time to bring in business, establish personal connections with customers, and prepare their transactions and banking needs. - Promote and execute savings & checking accounts, along with estate accounts, CD's, credit card applications, home equity credit lines, loan applications, mortgage payments, and more! - Make cold calls for business & visit their establishments, account maintenance work, disputes, add & remove people from joint accounts (death certificates/ marriage certificates/ beneficiary's) and make customers feel essential. - Many times, when my customers leave my desk, they tell me I'm great at what I do and that's because they own my divided attention in the moment, and fix problems that others could not; that is what makes me satisfied. Show less - At Trustco Bank, Ali works full time to bring in business, establish personal connections with customers, and prepare their transactions and banking needs. - Promote and execute savings & checking accounts, along with estate accounts, CD's, credit card applications, home equity credit lines, loan applications, mortgage payments, and more! - Make cold calls for business & visit their establishments, account maintenance work, disputes, add & remove people from joint accounts (death… Show more - At Trustco Bank, Ali works full time to bring in business, establish personal connections with customers, and prepare their transactions and banking needs. - Promote and execute savings & checking accounts, along with estate accounts, CD's, credit card applications, home equity credit lines, loan applications, mortgage payments, and more! - Make cold calls for business & visit their establishments, account maintenance work, disputes, add & remove people from joint accounts (death certificates/ marriage certificates/ beneficiary's) and make customers feel essential. - Many times, when my customers leave my desk, they tell me I'm great at what I do and that's because they own my divided attention in the moment, and fix problems that others could not; that is what makes me satisfied. Show less



Woodforest National Bank

• United States
• Banking
• 700 & Above Employee

• Retail Banker II

  • Sep 2020 - Sep 2021

  ∙ Achieve individual sales by proactively identifying, marketing, and recommending bank products and services to customers. Process transactions, open checking and savings accounts, and perform account maintenance. • Handle branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines. • Answer phones, conduct transfers, balance inquiries, and overall customer service. ∙ Employ problem solving skills to address customer concerns in a… Show more ∙ Achieve individual sales by proactively identifying, marketing, and recommending bank products and services to customers. Process transactions, open checking and savings accounts, and perform account maintenance. • Handle branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines. • Answer phones, conduct transfers, balance inquiries, and overall customer service. ∙ Employ problem solving skills to address customer concerns in a consistent manner. Show less ∙ Achieve individual sales by proactively identifying, marketing, and recommending bank products and services to customers. Process transactions, open checking and savings accounts, and perform account maintenance. • Handle branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines. • Answer phones, conduct transfers, balance inquiries, and overall customer service. ∙ Employ problem solving skills to address customer concerns in a… Show more ∙ Achieve individual sales by proactively identifying, marketing, and recommending bank products and services to customers. Process transactions, open checking and savings accounts, and perform account maintenance. • Handle branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines. • Answer phones, conduct transfers, balance inquiries, and overall customer service. ∙ Employ problem solving skills to address customer concerns in a consistent manner. Show less



Elevation Ten Thousand

• United States
• Advertising Services
• 1 - 100 Employee

• Social Media Marketing Specialist

  • Nov 2019 - Sep 2020

  Formerly, Ali was a Social Media Specialist for Elevation Ten Thousand; a Marketing Agency in Latham, NY. - Manage all social media platforms - Create social content for several major businesses in the Capital Region; Hannoush Jewelers, Best Fire, Catseye Pest Control, Depaula Mazda, Adirondack Oral, and Elevation Ten Thousand. Formerly, Ali was a Social Media Specialist for Elevation Ten Thousand; a Marketing Agency in Latham, NY. - Manage all social media platforms - Create social content for several major businesses in the Capital Region; Hannoush Jewelers, Best Fire, Catseye Pest Control, Depaula Mazda, Adirondack Oral, and Elevation Ten Thousand.



Catseye Pest Control

• United States
• Consumer Services
• 1 - 100 Employee

• Brand Ambassador

  • May 2019 - Nov 2019

  - Manage Catseye’s Facebook, Twitter, Instagram, LinkedIn, Pinterest, Yelp, Podium & Google pages for all locations - Weekly independent travel to MA, CT, NH & RI to gather organic content - Organize, write, produce, film, edit, narrate & schedule company videos to support and strengthen brand awareness - Reply to all customer reviews & feedback, negative or positive - Work with Digital Marketing Strategist to generate and optimize Facebook Ads & reporting - Coordinate and… Show more - Manage Catseye’s Facebook, Twitter, Instagram, LinkedIn, Pinterest, Yelp, Podium & Google pages for all locations - Weekly independent travel to MA, CT, NH & RI to gather organic content - Organize, write, produce, film, edit, narrate & schedule company videos to support and strengthen brand awareness - Reply to all customer reviews & feedback, negative or positive - Work with Digital Marketing Strategist to generate and optimize Facebook Ads & reporting - Coordinate and organize Home/Trade Show volunteers, schedule & strategy to book leads Show less - Manage Catseye’s Facebook, Twitter, Instagram, LinkedIn, Pinterest, Yelp, Podium & Google pages for all locations - Weekly independent travel to MA, CT, NH & RI to gather organic content - Organize, write, produce, film, edit, narrate & schedule company videos to support and strengthen brand awareness - Reply to all customer reviews & feedback, negative or positive - Work with Digital Marketing Strategist to generate and optimize Facebook Ads & reporting - Coordinate and… Show more - Manage Catseye’s Facebook, Twitter, Instagram, LinkedIn, Pinterest, Yelp, Podium & Google pages for all locations - Weekly independent travel to MA, CT, NH & RI to gather organic content - Organize, write, produce, film, edit, narrate & schedule company videos to support and strengthen brand awareness - Reply to all customer reviews & feedback, negative or positive - Work with Digital Marketing Strategist to generate and optimize Facebook Ads & reporting - Coordinate and organize Home/Trade Show volunteers, schedule & strategy to book leads Show less



Rivers Casino & Resort Schenectady

• United States
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Digital & Social Media Specialist

  • Sep 2016 - May 2019

  - Created and managed all social media platforms such as Facebook, Twitter, Instagram, Snapchat, Yelp, TripAdvisor and put us on the map with Google. - Brainstorm for marketing ideas and way to develop the businesses online presence - Recruit potential hires - Have fun - Created and managed all social media platforms such as Facebook, Twitter, Instagram, Snapchat, Yelp, TripAdvisor and put us on the map with Google. - Brainstorm for marketing ideas and way to develop the businesses online presence - Recruit potential hires - Have fun



WTEN-TV

• Broadcast Media
• 1 - 100 Employee

• Web Content Producer

  • Feb 2014 - Sep 2016

  - Update the NEWS10 ABC WTEN / FOX23 WXXA websites with latest news - Post to Facebook, Twitter, Instagram, and Google+ pages - Cut video from news broadcasts by using WorldNow, Syndicaster, Inergize and Anvato - Write AP style stories for web

• Assignment Desk Assistant

  • Jun 2014 - Feb 2015

  - Assign reporters and photographers to breaking news - Sort and act on press releases - Schedule interviews and confirm information with state officials - Listen to scanners for fires, accidents, overall breaking news - Fax out court forms - Tune in live shots using DeJero and other equipment

• Associate Producer

  • Feb 2014 - Feb 2015

  - Create rundowns in ENPS - Use Pathfire Software, Fox iPump, and CNN Newssource to gather news - Research and write the days news - Write teases - Have a good sense of news judgement and newsworthiness



WRGB CBS6

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Investigative Intern

  • Jun 2013 - Aug 2013

  • Shadow CBS6/WRGB reporters on a daily basis • Make phone calls and research newsworthy situations • Communicate with dozens of citizens who withheld potential news • Take pictures and video to be sent to the newsroom • Help edit stories and with 6 o'clock news rundown • Shadowed and worked with several reporters/anchors on Opening Day at the Saratoga Race Track • Shadow CBS6/WRGB reporters on a daily basis • Make phone calls and research newsworthy situations • Communicate with dozens of citizens who withheld potential news • Take pictures and video to be sent to the newsroom • Help edit stories and with 6 o'clock news rundown • Shadowed and worked with several reporters/anchors on Opening Day at the Saratoga Race Track



SUNY Oswego Undegraduate Studies

• Oswego, NY

• Teaching Assistant

  • Aug 2012 - Dec 2012

  • Help teach a public speaking course (COM 210) along with Professor Christopher Hockey. • Attend every class and help student's with in-class activities • Grade quizzes and tests • Help grade student's in-class speeches • Hold review sessions before exams • Connect with student's via-email on a weekly basis • Discuss and set up lesson plans, and various in-class activities • Help teach a public speaking course (COM 210) along with Professor Christopher Hockey. • Attend every class and help student's with in-class activities • Grade quizzes and tests • Help grade student's in-class speeches • Hold review sessions before exams • Connect with student's via-email on a weekly basis • Discuss and set up lesson plans, and various in-class activities



Election Night

• suny oswego

• What's Trending

  • Nov 2012 - Nov 2012

  • Spent the 2012 election night in the Oswegonian office researching, updating social media platforms, and live tweeting for Oswego's News. • Spent the 2012 election night in the Oswegonian office researching, updating social media platforms, and live tweeting for Oswego's News.



NYS Theatre Institute

• Theatre

  • Oct 1997 - Apr 2008

  • Acting, singing, and dance classes • Monthly newspaper articles • Acting, singing, and dance classes • Monthly newspaper articles



Times Union

• United States
• Newspaper Publishing
• 100 - 200 Employee

• Times Union Editorial

  • Apr 2004 - Apr 2005

  Interviewed/ followed for a year by reporter, Stephanie Earls Topic: Life of a “Tween” Interviewed/ followed for a year by reporter, Stephanie Earls Topic: Life of a “Tween”