Cruise Travel Consultant

• Nov 2021 - Present

Director

• Jul 2016 - Nov 2021

As an I.T. Training Consultant, I specialise in guiding individuals and small businesses through a tailored journey that will help each one to understand and use modern technology, process and protect information; and communicate with the world as it is today. I offer a personalised, one-to-one, at home (or work) service that starts with the basics and builds knowledge from there; based precisely on each client’s needs. As an I.T. Training Consultant, I specialise in guiding individuals and small businesses through a tailored journey that will help each one to understand and use modern technology, process and protect information; and communicate with the world as it is today. I offer a personalised, one-to-one, at home (or work) service that starts with the basics and builds knowledge from there; based precisely on each client’s needs.

Home

• May 2015 - Jul 2016

EMEA Customer Training Manager

• Sep 2012 - May 2015

• Responsible for a team of training specialists based across EMEA. • Responsible for the successful launch of the first EMEA technology conference• Conducted educational needs assessments with customers.• Responsible for the development and implementation of a Change Management offering for EMEA.• Co-responsible for the implementation of virtual training within EMEA• Assisting Customers with their education strategies including Jaguar Land Rover, IKEA, BNY Mellon, Co-op, Biomet and Belron (AutoGlass Show less

Training Specialist

• Jan 2010 - Sep 2012

• Responsible for the promotion of KnowledgePass into Europe. Doubling the number of customers in one year.• Main contact between sales and training department to assist customers, helping to win major deals including Sainsbury’s and attendance for Shop Direct.• Implemented new training strategies for Europe including manager training and attendance.• Main contact between International, US and Europe training departments attending monthly meetings.• Co-responsible for quotations to customers. Show less

Regional Systems Trainer

• Sep 2001 - Apr 2008

Responsible for the delivery of training for Personnel Director (HRIS), Rota Summit and Rota Horizon (T&A) across the Macdonald Hotels and Resorts estate. • Responsible for the training at all sites for HR and Time and Attendance systems. • Responsible for creating training documentation and the training program for the above systems. • Single point of contact with third party suppliers. • Responsible for implementing the installation of Rota Horizon for all hotels. • Responsible for the implementation of software upgrades to all hotels. • Carried out audits at the hotels for compliance and identified training needs. • Co-responsible for the implementation of E-learning into Macdonald Hotels. Show less

Project Manager

• Dec 2000 - Mar 2001

Responsible for managing the installation of Customer purchased Cisco equipment across Europe, Middle East and Africa. • Liaised with Installation Company and Customers to ensure work was completed professionally efficiently and within the agreed time, causing the minimum disruption to Customers. • Satisfied Customers resulted in repeat business. Responsible for managing the installation of Customer purchased Cisco equipment across Europe, Middle East and Africa. • Liaised with Installation Company and Customers to ensure work was completed professionally efficiently and within the agreed time, causing the minimum disruption to Customers. • Satisfied Customers resulted in repeat business.

Field Support Engineer

• Jun 1998 - Dec 2000

Responsible for covering holiday, sickness and busy periods on EMEA wide Customer sites that had outsourced their IT department to IBM. • Project Management • Ensured that Service Level Agreements were met • Desktop and Server Support • Organised a successful culture course for various IBM employees as a team building exercise, which the attendees felt was very beneficial • Customers included, Lloyds TSB, Johnson Wax and Thomson Holidays with much repeated business. Responsible for covering holiday, sickness and busy periods on EMEA wide Customer sites that had outsourced their IT department to IBM. • Project Management • Ensured that Service Level Agreements were met • Desktop and Server Support • Organised a successful culture course for various IBM employees as a team building exercise, which the attendees felt was very beneficial • Customers included, Lloyds TSB, Johnson Wax and Thomson Holidays with much repeated business.