Experience

Burjeel Medical Centres

• United Arab Emirates
• Wellness and Fitness Services
• 1 - 100 Employee

• Director Of Operations

  • Jul 2022 - Present

• Operations Manager

  • Jan 2021 - Jun 2022

  Center Operations Manager-Burjeel Medical Center Al Shahama



HealthPlus Network of Specialty Centers

• Hospitals and Health Care
• 100 - 200 Employee

• Operations Manager Health Plus Network Of Specialty Centers

  • Apr 2018 - Dec 2020

  As an operations manager I act as a liaison between the clinical staff and the recipients of health care services. Effectively manages all operational aspects of the assigned clinics. Works closely with staff and providers to ensure that all fiduciary and clinic goals are met. Pro-actively determines workload priorities through planning, coordination and managing staff and providers to meet the administrative, operational and support requirements. Engages staff and promotes a positive culture that prioritizes human-kindness and patient-centric care consistent with Health Plus Specialized Centers mission, vision, and values.. Show less



Burjeel Hospital

• United Arab Emirates
• Hospitals and Health Care
• 700 & Above Employee

• Operations Manager

  • Feb 2017 - Mar 2018

  as an Operations Manager of Burjeel Hospital I was responsible for day to day administrative and effective operations of the hospital too maintain an effective working relationship with all Board members, Physicians, and hospital employees and to ensure the promotion of the philosophy and values of the Hospital mission among all employees as well as ensuring that quality of services is provided as per standards of JCI. as an Operations Manager of Burjeel Hospital I was responsible for day to day administrative and effective operations of the hospital too maintain an effective working relationship with all Board members, Physicians, and hospital employees and to ensure the promotion of the philosophy and values of the Hospital mission among all employees as well as ensuring that quality of services is provided as per standards of JCI.



Al Noor Hospitals Group

• United Arab Emirates
• Hospitals and Health Care
• 700 & Above Employee

• Center Manager

  • Jun 2016 - Feb 2017

  Company Industry: Healthcare | Job Role: Management • Currently heading the Occupational Health Care Clinic at EMAL as Clinic Manager (via Al Noor Hospital).• Strong experience and exposure to running the day-to-day operations of an Occupational Health Clinic.• Managing a total of 31 staff: 1 OH Doctor, 4 GPs, 9 paramedics, 8 Ambulance drivers, 4 OH nurses, 3 Administration Staff and 2 staff drivers.• Supervising the day- to-day activities of the clinic operations.• Analysed clinic patients and provided efficient patient education. • Creating, improving, and enforcing policies and procedures of EMAL and Al Noor Hospital.• Providing Management services for EMAL employees at the Occupational Health Care Clinic.• Overall responsibility and accountability for delivering quality medical services.• Maintained patient information and recommended continuous improvement in care.• Organized front office operations according to clinic policies.• Budget and Profit Expansions Management.• Evaluated working of departmental staff and provided training if required.• Employed marketing and promotion efforts that increase patient volume monthly.• Tracked and recorded patient visits to ensure that the clinic adequately covers peak visit times. Show less

• Duty Manager

  • Feb 2012 - May 2016

  February 2012 – May 2016 At Al Noor Hospital Group | Location: Abu Dhabi, United Arab Emirates Company Industry: Healthcare | Job Role: Management • effectively directs and coordinates the patient services supervisor in all daily operation. • In direct co-operation with the patient services manager, be directly involve with the implementation and monitoring of the overall customer service process • Maintain patient and corporate confidentiality at all times. • Streamline and supervise the flow of patient in the out-patient departments, collaborating with physicians to ensure the continual adherence to the computerize appointment system. • Directly involve in the effective handling of complaints and concerns as express by the hospital stakeholders whether patient and family or doctors and other staff. • Continuously complies with the policy and procedure in handling customer complaints and implementing corrective and preventive actions. Show less

• Patient Service Supervisor (Duty Officer)

  • Nov 2009 - Feb 2012

  July 2009 - February 2012 at Al Noor Hospital Group | Location: Abu Dhabi, United Arab Emirates Company Industry: Healthcare | Job Role: AdministrationJob summary: Performing frontline functions in the delivery of patient services; assisting the patient services manager in the day-to-day activities of the patient services Key responsibilities: • Ensuring the Front Line Staff are compliant to the policy, regulations and procedures of the hospital in a way that guarantees that the operational plans and improvement activities of Patient Services Department are implemented • Demonstrates behaviors that promote positive customer relation with the patients, visitors and members of the hospital staff; • Giving monthly (6 to 10 hours) training to the front line staff in Customer Services - Telephone Etiquette - Time Management - Businesses Communication and Handling Patient Complaints. • Assisting the trained and designated individuals in the proper handling of Emergency situations in the hospital; • Collaborating with the patient services manager in the continual review and improvement of the department’s policy and procedures and work instructions as well as recommending on the work processes based on the existing quality management of the hospital; • Assisting patients and families in a friendly and efficient manner as they arrive in the Hospital and guiding them to relevant wards, clinics or offices; • Meeting and greeting VIP patients throughout their visit; • Maintaining patient rights and responsibility at all times, and providing them, along with the visitors and staff with accurate and updated information regarding the services of the hospital; • Providing an updated status report to the Patient Services Manager and the incoming Patients Services Supervisor; • Performing projects and assignments as delegated from Patient Services Department as needed; • Coordinating with all receptionists regarding internal memorandums and new insurance Show less

• Team Leader

  • Nov 2007 - Nov 2009