Experience

Arabian Tea House Restaurant & Cafe'
• United Arab Emirates
• Restaurants
• 1 - 100 Employee
• Branch Manager

  • Oct 2022 - Present


Audi lounge

• Spain
• Restaurants

• Restaurant Manager

  • Oct 2017 - Apr 2022

  • recruiting, training and supervising staff. • agreeing and managing budgets. • planning menus. • ensuring compliance with licensing, hygiene and health and safety legislation/guidelines. • promoting and marketing the business. • overseeing stock levels. • ordering supplies. • handling administration and paperwork • liaising with customers, employees, suppliers, licensing authorities and sales representatives • making improvements to the running of the business and developing the restaurant. Show less



BORDEAUX RESTAURANT

• South Africa

• Restaurant Manager

  • Mar 2014 - Apr 2017

  • Rebranded image of fine-dining restaurant and Worked with executive chef to devise new menu and revamped marketing strategy. • Established mandatory customer service training program for all customer-facing employees. Boosted guest satisfaction scores from 89% to 95% within 6 months of program launch. • Improved efficiency, sequence of service, order expediting and table-turn times in all dining outlets. • Increased employee satisfaction by 23% while cutting staff turnover in half by developing staff recognition and accountability programs. • Reduced food costs 8% after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management. • Collaborated with owners to plan and execute major kitchen renovation, installing new, modern equipment that increased efficiency by 18%. Show less



Gemini Family Group

• France
• Restaurants
• 1 - 100 Employee

• Restaurant manager

  • Mar 2013 - Oct 2015

  • Managed staff during service hours, including monitoring health and safety. • Recruited, trained and scheduled staff. • Prepared the cash register for each shift. • Promoted and marketed the restaurant through social media. • Planned menus for special events. • Prepared staff pay. May,2013 – October 2015 Bachelor Degree in Arts (English li • Managed staff during service hours, including monitoring health and safety. • Recruited, trained and scheduled staff. • Prepared the cash register for each shift. • Promoted and marketed the restaurant through social media. • Planned menus for special events. • Prepared staff pay. May,2013 – October 2015 Bachelor Degree in Arts (English li



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Assistant Restaurant Manager

  • Dec 2011 - Feb 2013

  - Opening and closing the restaurant. - Appointing, inducting, and mentoring new staff members. - Scheduling shifts and assigning tables to waitstaff. - Resolving customers' questions and grievances in a professional manner. - Conducting payroll activities in an accurate, timely manner. - Ensuring that the restaurant adheres to pertinent health and safety regulations. - Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted. - Sourcing better deals on all resources and equipment that warrant replacing or replenishing. - Recording all income and expenses and ensuring that cash registers are balanced. Show less



LINA'S Paris

• Restaurants
• 1 - 100 Employee

• Food And Beverage Supervisor

  • Aug 2009 - Jun 2011

  ensure that all customers receive excellent service while also making certain that operations run smoothly, interacting with customers regularly, taking orders, filling orders, and seeing to other requests that customers might have. I was also responsible for supervising fellow food and beverage employees, making sure that all related duties are properly executed and addressing potential issues that may arise. ensure that all customers receive excellent service while also making certain that operations run smoothly, interacting with customers regularly, taking orders, filling orders, and seeing to other requests that customers might have. I was also responsible for supervising fellow food and beverage employees, making sure that all related duties are properly executed and addressing potential issues that may arise.