Experience

Katmerciler

• Türkiye
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• After Sales Service Manager

  • Jan 2014 - Present



Klüber Lubrication

• Germany
• Chemical Manufacturing
• 700 & Above Employee

• Aegean Zone Heavy Industry Sales and Technical Support Specialist

  • Aug 2013 - Jan 2014

  -Deals mainly with Heavy Industry customers -Plan customer calls and visits to provide the appropriate level of service to existing and new customers with a focus on retaining/expanding existing business relationships. -Increase the value for existing Klueber customers through cross, range and up selling. -Develop new opportunities with prospective customers independently and from leads developed through Tele-Prospecting. -Understand the activity, business and needs of customers, provide sound information and advice on products and services, and to sell and negotiate win-win solutions with customers. -Plan, monitor and achieve individual and team sales targets -Develop, update, maintain, and communicate the Account Plan -Be accountable for own development plan to continuously improve competencies -For new and existing customers, define and regularly review relevant customer relationship, behavioural and differentiated services banding and their sales & marketing plan. -Review & plan customer business, products, service packages, contracts, prices, credit terms, credit limits and debt. -Carry out negotiations with customers, preparing quotations and proposals and agree on all operational requirements. -Ensure all service providers carry out the agreed terms. -Ensures that all customer interaction activities are properly logged and updated in the appropriate CRM systems. -Propose and sell marketing initiatives to new and existing customers against set targets as defined with marketing team. -Work with other Klueber teams and third parties where necessary to provide an efficient and cost effective service to the customer Show less



BMC Otomotiv San. ve Tic. A.Ş.

• Türkiye
• Motor Vehicle Manufacturing
• 700 & Above Employee

• After Sales and Services Rep.

  • Dec 2007 - Aug 2013

  •Develop and implement dealer and service network all over the world within the framework of BMC’s overall quality standards •Work with dealers as necessary to define customer requirements and vehicles` problems , develop cost benefit analyses, determine improvement priorities, and identify customer issues. Coordinate meetings with technical departments and executes for status and topics of critical interest and vehicles problems •Evaluate warranty claims for applicability, while assisting in the recovery of all warranty costs and authorize warranty payments •Implement processes, procedures and systems necessary to provide technical & warranty training as well as competence assurance for professional & technical roles across all disciplines within the dealer network. •Develop a framework & process to demonstrate that technical staffs in dealer network are competent to perform their roles, and also have the training, knowledge and specialist skills required to provide effective after sales support and meeting the requirements & expectations of BMC customers •Assist in all necessary phases of new project implementation - including functional requirements gathering, functional and technical design specifications, product improvement modifications. •Collaborate with other technical staff to research, evaluate, develop, test and implement new products to enhance quality of vehicles. •Visit dealers and customers to investigate root causes of after sales problems and then lead the implementation of enhanced processes at the factory to reduce warranty costs , maintain customer satisfactions and improve vehicle quality. I have been in charged of below countries and arrange regular visits to them in order to establish vehicle requirements gather competitive intelligence and support business expansion: Spain,France,Portugal,Romania,Bulgaria,Poland,Israel,Iran,UAE,Morocco,Omman,Bahrain and Saudi Arabia Show less



Tekno Sistem Ltd

• İzmir, Türkiye

• Sales and Service Engineer

  • Jan 2005 - Dec 2007