Experience

Maple Properties

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• Sales Manager

  • Aug 2022 - Present

  * Meeting regularly with clients to discuss their needs and concerns in order to identify new opportunities for sales growth* Establishing and maintaining relationships with brokers and agents in order to develop new business opportunities* Negotiating contracts with sellers to ensure that all parties are satisfied with the terms of the agreement* Identifying opportunities in the market to increase sales volume or profit margins through new marketing strategies or product offerings* Coordinating with other members of the team to prepare for events such as open houses or new home launches* Presenting offers to sellers on behalf of clients in order to facilitate negotiation of price and terms of sale* Reviewing market conditions and identifying trends that could impact prices or interest in a particular neighborhood or area* Meeting regularly with clients to discuss their needs and concerns in order to identify new opportunities for sales growth* Managing a team of real estate agents to ensure that they are meeting their goals and providing quality service to clients



Park Regis Business Bay

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Assistant Director Of Sales

  • Jun 2020 - Present

• Front office & Revenue Manager

  • Sep 2019 - Jun 2020

  A very huge experience in front office and revenue management provides a professional and friendly service for guests and staff. Developing pricing strategies and forecasting revenue for the hotel.



Golden Tulip "Louvre Hotels"

• Front Office & Revenue Manager

  • Mar 2015 - Jul 2019

  Handled all Front office , reservations and revenue management operation Handled all Front office , reservations and revenue management operation



Al Nawras Hotel Apartments

• Hospitality
• 1 - 100 Employee

• Front office & Revenue Manager

  • Jan 2012 - Feb 2015

   Is able to effectively interpret financial result in regards to revenues, payroll, costs and expenses. To assist in the preparation of the Annual Operation Budget will form part of the Business Plan. To establish and monitor cost and expense control systems and procedures to achieve budgeted operating results. Is able to take corrective measures and actions to ensure highest possible profitability. Maximizes revenues through pro-active action rather than re-active. To maintain all hotel records and forms as prescribed by established policies and procedures. To control the preparation of room occupancy forecast on a daily, weekly and monthly basis. Is able to meet given or agreed deadlines. To attend all briefings and meetings as requested and necessary. Is able to plan long term but at the same time is able to react to sudden chances instantly. Plans pro-active rather the re-active. To ensure that guest history record is up-to-date at all times. Conducts briefings and meetings as per established policies. Is comfortable in the use of computer systems. To advise management and sales of the update reservation status for reference in business solicitation. To ensure that report is ready for Sales Office within ten days of the current month. To understand and comply with local regulations and legislation. To assume the function of Duty Manager representing management in accordance with the Duty Manager Roster and Duty Manager job description.

• Assistant Front Office Manager

  • Nov 2010 - Jan 2012

   Developed and implemented strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel's goals.  Developed and implemented processes and procedures for assigned departments which support achievement of service and financial goals.  Analyzed business forecasts and schedules accordingly.  Ensured front desk handles billing and cash in accordance with hotel's standards.  Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.  Developed and implemented strategies and practices which support employee engagement.



Fraser Suites Dubai

• Front Office Spervisor

  • May 2010 - Nov 2010

   Monitored the delivery and measurement of guest service consistent with the service standards and brand attributes.  Supervised assigned staff to include: hiring recommendations that encompass the Hotel's diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling.  Created a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction.  Provided ideas and suggestions for new products, services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.  Performed all front office duties when necessary.  Prepared front office activity reports for review.  Scheduled employees based on volume, demand patterns and scheduled group travel arrangements.  Participated in formulating selling strategies and rate structures.  Performed quality control audits and ensured hotel credit policies were enforced.



Metropolitan Palace Dubai Hotel

• Front Office Supervisor

  • Nov 2009 - May 2010

   Deliver excellent customer service, at all times Assist in keeping the hotel reception area clean and tidy, at all times Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail Administer all reservations, cancellations and no-shows, in line with company policy Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety Conduct regular security checks throughout the day and report any security issues to line manager Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment Provide reports, as required, for housekeepers and management Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services Maintain personal knowledge by completing in-house training and workbooks Always adhere to all company policies and procedures and licensing laws Be involved and contribute at team meetings Carry out instructions given by the management team and head office



Metropolitan Palace Dubai

• Front Office Receptionist

  • Jun 2008 - Nov 2009

   Deliver excellent customer service, at all times Assist in keeping the hotel reception area clean and tidy, at all times Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail Administer all reservations, cancellations and no-shows, in line with company policy Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety Conduct regular security checks throughout the day and report any security issues to line manager Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment Provide reports, as required, for housekeepers and management Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services Maintain personal knowledge by completing in-house training and workbooks Always adhere to all company policies and procedures and licensing laws Be involved and contribute at team meetings Carry out instructions given by the management team and head office