Ali Raza
Operations Lead at Udhaar Book- Claim this Profile
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Urdu -
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English -
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Hindi -
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Arabic Limited working proficiency
Topline Score
Bio
Credentials
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microsoft office certified
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Experience
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Udhaar Book
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Pakistan
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Financial Services
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1 - 100 Employee
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Operations Lead
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Nov 2022 - Present
Managing daily marketplace operations which includes categorizing orders, inventory, fulfilment and dispatching. Follow up with 3PL for shipment smooth delivery process. Payment followup with 3PL. Maintain return shipment inventory. Coordinate with customer success for customer engagement and reviews. Managing daily marketplace operations which includes categorizing orders, inventory, fulfilment and dispatching. Follow up with 3PL for shipment smooth delivery process. Payment followup with 3PL. Maintain return shipment inventory. Coordinate with customer success for customer engagement and reviews.
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Home Solutions Meherbaan
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Pakistan
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Consumer Services
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1 - 100 Employee
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Logistics Operations Manager
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Jan 2021 - Oct 2022
E-Commerce retail store and one stop Solution • Handling riders queries regarding route and deliveries • Ensure on time delivery and taking feedback from the customers • Handling large number of riders with different locations • Ensure riders are using app while delivering shipments and adhere with Sop's • Reviewing workloads and manpower to ensure targets are met • Ensuring staff working on processes are happy and operating efficiently. • Directed shipping and receiving of wide range of products daily. • Conducted research to address shipping errors and packaging mistakes. • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time. • Trained new staff on job duties, company policies and safety procedures for rapid onboarding. • Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals. • Secured discounts from third-party logistics service providers to deliver substantial cost savings. • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company. • Managed scheduling and task delegation for warehouse team. • Oversaw warehouse staff and maintained efficiency in fast-paced environment. Show less
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Senior Executive Operation
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Jun 2019 - Oct 2020
• Look after Day to day operations • Manage complete operations • Managing stock control and inventory checks • Having a keen eye on budgets and budgetary changes • Reviewing workloads and manpower to ensure targets are met • Ensuring staff working on processes are happy and operating efficiently • Supporting all functions of the business to work together • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective. • Established and maintained productive staff relationships to improve workplace morale, increase productivity and enhance personal growth. • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations. • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands Show less
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Transworld Home
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Pakistan
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Technology, Information and Internet
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200 - 300 Employee
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Senior Executive Corporate Sales
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Jan 2017 - May 2019
• Researching and identifying sales opportunity, generating leads, target identification and classification • Reaching out to new customers and making presentations or pitches outlining the benefits of product/ services • Maintaining relationship with all potential and existing clients • Ensuring proper servicing and after sales support to clients • Develop, build, and manage a client base of corporate accounts • Participate in Exhibitions, conferences, and community events to help promote the corporate programs. • Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Show less
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United Arab Emirates
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Telecommunications
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700 & Above Employee
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Incharge Retail Store
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Feb 2012 - Oct 2016
• Identified issues, analyzed information and provided solutions to problems. • Look after the daily Follow ups • Take care for the Customers issue • Maintain the Daily Stock and accepting Bill payments • Customers come up with the issues regarding service and we deals them in courteously and solve customers’ issue on priority • Work as shift in charge in absence of Manager and Assistant Store Manager • Floor management and make sure average customer handling time should up to the mark • Developed team communications and information for meetings. • Do shift end closing and send daily reports to Manager and Regional Manager. • Received and processed stock into inventory management system. • Offered friendly and efficient service to customers, handled challenging situations with ease. • Maintained energy and enthusiasm in fast-paced environment. • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment. • Exceeded goals through effective task prioritization and great work ethic. Show less
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Ufone
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New Zealand
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Telecommunications
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1 - 100 Employee
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Customer Service
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Apr 2006 - Sep 2011
1).Worked at Walk-in customer service center as Customer care executive to help out in Customers issues and solve customer queries. 2). Customers come up with the issues regarding service and we deals them in courteously and solve customers issue on priority. 3). Sim issuance after complete customer verification. 4). Solve customers GPRS / MMS issues. Inbound (333 Help Line) Job Responsibilities: 1). Provide complete Information to the customers about the product in very courteous way. 2). Complaint handling regarding Different Issues of customers by using soft skills. 3). To Update the customers regarding new promotions of Ufone. 4). Provide full support to resolve customer problems and meeting the targets announce by the management. 5). Worked in Inbound as Back Team Leader. 6). Look after KPI`s of all team members and consult them on their deficiencies points. 7). I Achieved overall 90% Quality and Quantity at 333 Help Line. SC/Franchise Support Officer (475 Help Line): Job Responsibilities: 1). Taking Calls of U-TopUp retailers/ Distributors from all over Pakistan. 2). Making online reversals of wrong transactions of U-TopUp amount made by Retailer/Distributors. 3). Maintaining Log Sheet and also make audit on daily basis for our reversal amount of U-TopUp which we post on Distributor/Retailer's requests. 4). Provide full support to resolve customer problems and meeting the targets announce by the management 5). Visit Franchises/Retailers outlets to check company Sale and to solve their queries. Show less
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Avari Towers Karachi
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Pakistan
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Hospitality
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1 - 100 Employee
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Guest Services Agent
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Dec 2004 - Apr 2006
1). Provide complete Information to the Guests about the product in very courteous way. 2). Check in and Check out guest in timely manner. 3). Ask guest about their stay in Hotel. 4). Complaint handling regarding Different Issues of Guests by using soft skills. 5). To Update the Guest regarding new promotions of Avari Towers & Hotels. 6). Provide full support to resolve Guest problems. 1). Provide complete Information to the Guests about the product in very courteous way. 2). Check in and Check out guest in timely manner. 3). Ask guest about their stay in Hotel. 4). Complaint handling regarding Different Issues of Guests by using soft skills. 5). To Update the Guest regarding new promotions of Avari Towers & Hotels. 6). Provide full support to resolve Guest problems.
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Education
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2003 - 2005
Karachi University
B.Com. Bachelors, Commerce -
2004 - 2004
Pakistan Institute of Tourism and Hotel Managment
Front Office Diploma, Hotel Front Office -
1998 - 2002
Govt.Premiere College
intermediate, Science -
1994 - 1998
Zaheer Public School
Matriculation, Computer Science
Community
