Ali Raza
IT Helpdesk officer at Prepac Ltd- Claim this Profile
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English -
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urdu -
Topline Score
Bio
Credentials
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MCSE 2003
Microsoft certified system Engineer trainingJan, 2009- Nov, 2024
Experience
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IT Helpdesk officer
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Sep 2012 - Present
Daily basis Server 2003 Error & event logs check Maintain the ISA Server 2004 standard edition Daily one users system data backupConfigure the group policy on users system Coordinate with users desktop laptop issueBlackberry users data backup & email supportUsers system, printer, scanners, barcode reader, installationCoordinate with ptcl for internet issueEnsuring the smooth functioning of the network (workstations, file servers, email.)Troubleshooting of… Daily basis Server 2003 Error & event logs check Maintain the ISA Server 2004 standard edition Daily one users system data backupConfigure the group policy on users system Coordinate with users desktop laptop issueBlackberry users data backup & email supportUsers system, printer, scanners, barcode reader, installationCoordinate with ptcl for internet issueEnsuring the smooth functioning of the network (workstations, file servers, email.)Troubleshooting of computer hardware and software problemsEnsure adequate and up-to-date virus scanning that is being performed on workstations and serversPurchase the hardware equipment form hafeez canter as users requirements Show more Show less
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System Support Engineer
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2010 - 20122 years
Check the complain of users network and telephone linesVendor coordination for desktops support, ATM support, PABX supportProblem checking communication equipment, desktops, printers, scanners. I have provided the Troubleshooting facility to the customer at door step as well as in office check complains issue.Troubleshooting of computer hardware and software problemsSupport for Blackberry users email issueCoordination with ptcl for site phone /circuit… Check the complain of users network and telephone linesVendor coordination for desktops support, ATM support, PABX supportProblem checking communication equipment, desktops, printers, scanners. I have provided the Troubleshooting facility to the customer at door step as well as in office check complains issue.Troubleshooting of computer hardware and software problemsSupport for Blackberry users email issueCoordination with ptcl for site phone /circuit issues.Providing the detail of system inventoryLocal area network support/fault resolution Show more Show less
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Education
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Allama Iqbal Open University
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