Experience

SRL Danışmanlık

• Türkiye
• Professional Training and Coaching
• 1 - 100 Employee

• Consultant

  • Jan 2020 - Present

  Special Expertise on Sales, Customer Services, Customer Experience and Change Management in these areas Special Expertise on Sales, Customer Services, Customer Experience and Change Management in these areas



Enerjisa

• Türkiye
• Utilities
• 700 & Above Employee

• Head of Customer Relations and After Sales Transactions

  • Mar 2018 - Jan 2020

  Managing the “Customer Relations and After Sales Function” of the Incumbent Electricity Retail Sales Company having 3 electricity distribution regions in Turkey, serving 9,5 million customers in 14 provincesManaging the Customer Relations Department• Management of the "Call Center" • Management of the “Customer Solution Center” Managing the After Sales Transactions Department• Management of the back office operations• Management of the after sales transactions

• Customer Relations Group Manager

  • Dec 2016 - Mar 2018

  Managing the “Customer Relations Function” of the Incumbent Electricity Retail Sales Company having 3 electricity distribution regions in Turkey, serving 9,5 million customers in 14 provinces• Management of the “Call Center”• Management of the “Customer Solution Center”• Management of the application handling processes through all channels

• Customer Care Group Manager

  • Aug 2013 - Dec 2016

  Managing the “Customer Care Function” of the Incumbent Electricity Retail Sales Company having 3 electricity distribution regions in Turkey, serving 9,5 million customers in 14 provinces• Managing 3 Customer Care Management Departments responsible from Customer Care Offices(CCOs) in three regions where sales, before and after sales activities are performed  Renovation of 49 CCOs and launch of 2 more Mobile CCOs in three distribution regions • Managing the Customer Relations Department  Management of the “Call Center”  Management of the “Customer Solution Center” responsible for outbound responses to the customer applications and complaints Show less

• Alternative Sales Channels Manager

  • Jan 2013 - Jul 2013

  • Sales of electricity contracts to Residential and SME customers via Door to Door Sales team and Telesales team• Managing the “Web Online Channel” providing sales, before and after sales services to the customers



Enerjisa Başkent Elektrik Dağıtım A.Ş.

• Türkiye
• Utilities
• 700 & Above Employee

• Customer Care Manager

  • Aug 2010 - Dec 2012

  Managing the “Customer Care Function” of Baskent distribution region of Turkey, serving 3.5 million customers in 7 provinces• Management of the Customer Care Offices(CCOs) where sales, before and after sales activities are performed• Renovation of 20 CCOs and launch of 7 “Mobile CCOs” in Başkent Region• Management of the “Call Center”• Management of the “Customer Solution Center” responsible for responses to the customer applications and complaints

• Manager-Retail Automation Projects

  • Sep 2009 - Aug 2010

  • Establishment of a brand new Call Center for the Incumbent Electricity Distribution Company• Launch of a new CRM system for Sales and Customer Care Activities in CCOs• CCO Consolidation Project – Cutting down the CCOs from 101 to 33 in Başkent distribution region• Establishing the “New concept” for CCOs



Brisa Bridgestone Sabanci

• Türkiye
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Regional Sales Manager

  • May 2003 - Sep 2009

  Sales Manager – Istanbul European Region(2004-2009) Sales Manager – Thrace Region(2003-2004) Management of “Dealer Sales Network” in the specified region • Establishing the dealer network in the region • Setting the targets, reviewing and managing the sales development for the dealers • Planning and implementing sales and marketing activities in the region • Planning and managing the investment projects for the Dealer Stores • Training the dealers and the dealer employees in order for them to comply with the company standards in sales and after sales activities Show less