Experience

Portfolio BI

• United States
• Financial Services
• 1 - 100 Employee

• Cloud Operations Engineer

  • Oct 2022 - Present



Epsom College

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Senior IT Technician

  • Jan 2021 - Oct 2022



York House School

• Senior IT Support

  • Sep 2015 - Jan 2021

  • Microsoft Windows Operating Systems / MS Server 2003/2008/2012 • Experience working with MS office 2003/2007/2010/2016 • General applications including VPN/ Updating the website /Google Drive/G suite• Network (LAN / Wi-Fi /Mobile devices / Patching network cables • Managing Installation and setup Laptop / Desktop / Printers / Mobile Device /Ipad/ Veeam Backup/ NAS Network Storage/Meraki and MDM and Hyper-V• Server application support / administration including Active Directory/ Group Policy.• Keeping up to data our stock list/ordering Toners/laptop/iPad/Chromebook.• Administering new starter and leaver accounts• Updating and installing security software on computers and • Setting up new users on Active Directory with the correct credentials and permissions• Manage servers, routers and switches, firewall protection for the school• Ordering stock, e.g. toner cartridges, PC replacement parts, cables, etc.



Bushey Meads School

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• IT Technician

  • Sep 2014 - Nov 2015

  • IT Technician support including:• Microsoft Windows Operating Systems / MS Office / Active Directory • Experience working with VMware ESX/ESXi and migrations virtual Servers (4.5 Vsphere)• General applications including VPN/ Updating the website /Google Drive• Network (LAN / Wi-Fi /Mobile devices / Patching network cables /Thin client• Detailed call logging / escalation / receive overflow Help Desk calls• Managing Installation and setup Laptop / Desktop / Printers / Mobile Device/ /Ipad/ Backup Exec• Server application support / administration including Active Directory/ Group Policy.• Undertaking small to medium sized IT projects as instructed by the IT Manager• keeping up to data our stock list/ordering Toners/laptop • Administering new starter and leaver accounts Ended on 20-11-2015



Wembley High Technology College

• Education
• 1 - 100 Employee

• IT Technician

  • Jul 2013 - Aug 2014

  2013- 2014 Wembley High Technology College IT Support TechnicianDuties include: • Responsible for ensuring all reported faults are rectified as quickly as possible and the maintenance of the firewall protection for the school• Experienced in the installation and maintenance of new hardware/software,• Providing technical support, working hard to ensure all faults are detected and reported to senior staff• Contributed to the input of an excellent IT services within the schools• Keeping all IT equipment in good working order for staff• Ensuring the inventory of IT equipment and software is kept up to date and available for all staff to see• Diagnosing and completing reports on any issues that occur and perform daily back-ups• Working strictly within the school operating procedures• Providing network administration and support to staff and visitors to the school• Meeting face to face with clients and answering their IT queries orally or through demonstrations.• Providing desktop and network support to end users through Email and telephone help lines.