Experience

UNITEC Parts Company - OTIS OEM Parts & More

• United States
• Manufacturing
• 1 - 100 Employee

• Inside Sales Specialist

  • Apr 2023 - Present

  Bloomfield, Connecticut, United States



Otis Elevator Co.

• Consumer Services
• 700 & Above Employee

• OSC Technical Customer Service Consultant

  • Dec 2021 - Apr 2023

  Bloomfield, Connecticut, United States Process field mechanic, field supervisors, and regional managers parts orders for modernization projects, routine maintenance, and new equipment projects on elevators, escalators, and moving walkways through phone calls, emails, and mobile app orders. Obtain price and lead times, resolve customer issues and inquiries through phone and email communication, and identify part numbers by researching and reading archived technical drawings

• OTISLINE Work Order Processing and eService Support Customer Service Tech

  • Oct 2018 - Dec 2021

  Bloomfield, CT Communicate with customers, passengers, and field personnel to quickly dispatch service and emergency requests for elevators, escalators, and moving walkways for all of Canada, North America, and U.S territories. Coordinate with national accounts team and local offices to ensure services, inspections, and repairs have been scheduled and completed by the field. Troubleshoot technical difficulties with customers and branch offices with Otis eService applications.



Stop & Shop

• Retail
• 700 & Above Employee

• Starbucks Clerk

  • Jan 2017 - Dec 2018

  Glastonbury, Connecticut, United States Front end cashier and Starbucks store closer. Adhere to food and safety guidelines. Train new employees store procedures and drink recipes. Unload and verify new inventory shipments and dairy orders. Operate a cash register.



Dunkin'​

• United States

• Shift Lead

  • Apr 2016 - Dec 2017

  Glastonbury, Connecticut, United States Store opener. Assign crew members shift assignments. Verify food and drink temperatures were met to ensure safe consumption. Unload and verify inventory deliveries. Train new employees store procedures and menu recipes. Operate a cash register.



Manchester Adult Probation

• Summer Intern

  • Jun 2017 - Jul 2017

  Manchester, Connecticut, United States Assist adult probation office with clerical tasks such as mailing documents, printing documents, and keeping a log of incoming and outgoing persons. Assist pre-sentencing probation officer summarize police reports, arrest history, education, family history, mental health diagnoses, and other sensitive material for a judge's review. Attend court hearings.