Ali Murat Demirtas

Ankara Regional Manager at SYS Telecommunications
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Contact Information
us****@****om
(386) 825-5501
Location
Ankara, Turkey, TR
Languages
  • İngilizce Professional working proficiency
Skills

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Bio

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Credentials

  • VERINT FINANCIAL COMPLIANCE CERTIFIED SOLUTIONS PROFESSIONAL
    Verint
    May, 2022
    - Nov, 2024
  • Certified Systems Engineer
    Verint-Systems
    Jan, 2015
    - Nov, 2024

Experience

  • SYS Telecommunications
    • Türkiye
    • Telecommunications
    • 1 - 100 Employee
    • Ankara Regional Manager
      • Jan 2014 - Present

      By having high level expertise on Workforce Management, Quality Monitoring, Performance Management & Scorecards, eLearning, Speech Analytics, Voice Recording, IVR systems and call center operations;- Providing presales and postsales consultancy on telecommunication area and call center business. - Managing medium and big size projects for leading companies including Turk Telekom, Vodafone, and Digiturk.- Handling customer relations and maintaining high level customer satisfaction after project delivery. - Providing quality solutions to major incidents and complex business problems. Show less

    • Senior Consultant
      • Jan 2012 - Present

      Strategic Consulting

    • System Support Specialist
      • Apr 1998 - Present

  • Verisis Veri ve İletisim Sistemeri
    • Technician
      • Jan 1994 - Dec 1995

Education

  • Anadolu Üniversitesi
    Lisans Derecesi, Kamu Yönetimi
    2008 - 2012
  • Uludag University
    Computer Programming
    1993 - 1995

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