System Engineer

• Jan 2016 - Present

Remote Support Engineer

• Oct 2020 - Present

System Engineer

• Jan 2017 - Oct 2020

- Skype for Business/Lync Server and Office 365 Operation - Install, configure, maintain and troubleshooting - Reporting and scripting with management PowerShell - Manage clients and end user devices - Create and assign voice policy, voice route, PSTN usage, Dial plan - Network configuration: create site, subnet and assign Call Admission Control value - Configure Exchange Online and Skype for Business for end users • Hyper-V Manager and VMware VSphere - Create virtual machine and install different Operating Systems and customization of hardware for the virtual machine - Take multiple point-in-time Snapshot - Suspend and Resume Virtual Machine • Maintain the security of an organization’s IT network - Selecting and installing security hardware and software - Analysing networks for potential threats and providing secure passwords to users - Develop internet protocols to deal with viruses - Protect network by troubleshooting issues, information and privacy by developing data encryption methods and programs • Administering windows server 2012 R2 - Monitor IT policy in respect of network, servers, routers, internet, email and general server and work station utilization - Maintain Active Directory Infrastructure (user accounts, groups, security groups, audit logs, group policies and organizational unit) - Commission and Decommission of servers (Physical and virtualized) - Administration of network infrastructure (TCP/IP, DNS, DHCP), LAN/WAN and WIFI - Administration of backup solutions and disaster recovery - Installing and configuring of Windows Server 2012 R2 • Deploying, Monitoring, Troubleshooting and Managing Microsoft Exchange Server 2013 - Plan and deploy Client Access Server and Manage recipient objects - Message Transport, Message Hygiene, Disaster Recovery, Security & Auditing - Design and Implementing Exchange Server 2013 Unified messaging integration with Lync Server 2013/ Skype for Business Server 2015 - Managing Exchange Server 2013 with Management Shell Show less

Technologist

• Jan 2016 - Oct 2020

I enjoy working with modern technology; I am currently working at Nedbank Technology Group as a Contractor from Nashua Communications. I have acquired demonstrated ability in all aspects of troubleshooting, installations, and configuration for a variety of windows server 2012, Exchange server2013, Office 365, skype for business server 2015. I’m highly skilled in delivering very complex technical information. In addition, I am task oriented, get pleasure from accepting challenges. I love interacting with people and answering questions and queries relating to their Communication hardware. I am well experienced with different kinds of technology, Microsoft servers and equipment. I would really appreciate the chance to share my skills and enthusiasm with you. I have a genuine enthusiasm for technology and am committed to developing my knowledge and keeping up-to-date continuously Show less

ICT Technician

• Jan 2013 - Jan 2015

 Monitoring the functionality of installed software and troubleshooting  Provide day to day operations of ICT support to users.  Maintain and keep all the machine up to date, installing or recovering the operating system on the computers, and fault-finding of the PCs/Laptops/Telephone/printers soldiering and working with joints, measuring accurately with suitable equipment and ensure the work environment is clean and safe enough to be inhabited by workers.  Plan, design software and hardware projects that are aimed at problem solving.  Log problems (Calls) on SysAid System, tracking of all request ,follow up the problems coming through the Help Desk to ensure that action has been taken and provide the online submission of Help Desk request and do troubleshooting telephonically with clients.  Setup of computers and laptops and general maintenance  Monitor IT policy in respect of network, servers, internet, email and general server and work station utilization  Perform local area network troubleshooting (configuration of the computers network and printers)  Perform the third level support for IT Helpdesk and monitor Microsoft Active Directory and activities Show less