Ali Malik

IT Business After Delivery at Marafaa Group
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Contact Information
us****@****om
(386) 825-5501
Location
Basra, Al-Basra Governorate, Iraq, IQ
Languages
  • Arabic Native or bilingual proficiency
  • English Professional working proficiency
Skills

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Credentials

  • ITIL® 4 Foundation CPD
    AXELOS Global Best Practice
    Nov, 2020
    - Oct, 2024
  • SE: Campus Networking Credential 2020
    Dell EMC
    Jul, 2020
    - Oct, 2024
  • SE: Data Center Networking Credential 2020
    Dell EMC
    Jul, 2020
    - Oct, 2024
  • SE: Data Protection Credential 2020
    Dell EMC
    Jul, 2020
    - Oct, 2024
  • SE: High-end Storage Credential 2020
    Dell EMC
    Jul, 2020
    - Oct, 2024
  • SE: MidRange Storage Credential 2020
    Dell EMC
    Jul, 2020
    - Oct, 2024
  • SE: Server Credential 2020
    Dell EMC
    Jul, 2020
    - Oct, 2024
  • SE: Unstructured Storage Credential 2020
    Dell EMC
    Jul, 2020
    - Oct, 2024

Experience

  • Marafaa Group
    • Iraq
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Business After Delivery
      • Oct 2022 - Present

      Provide warranty technical support and expertise for specific individual warranties in capital projects, such as Majnoon Data Center, FCC, OB, OA, and future projects.Support the IT Business Manager in maintaining delivered projects, understanding SLAs, and system parameters.Resolve system issues with manufacturers, conduct daily and preventive maintenance, and manage customer relationships for effective warranty reporting.Analyze warranty data, collaborate with internal and external teams, drive the warranty process, review processes and systems, and provide reports and presentations.Lead the quality and warranty management process, develop procedures, manage warranty returns, and ensure effective communication with suppliers. Show less

    • Technical Support Engineer
      • Jan 2020 - Oct 2022

      Provided IT support and resolved network issues for clients.Configured operating systems and utilized remote desktop connections for immediate support.Utilized email and chat applications to address simple IT issues promptly.Contacted clients via phone for complex problems, providing clear instructions and technical manuals.Dispatched tasks among team members and ensured timely completion.

  • Zain Iraq
    • Iraq
    • Telecommunications
    • 700 & Above Employee
    • B2B Account Executive
      • Jan 2017 - Jan 2020

      Identified leads, closed sales, and supported existing clients as a Sales Engineer. Formulated effective sales strategies and communicated product value to clients. Demonstrated exceptional customer relationship management skills. Identified leads, closed sales, and supported existing clients as a Sales Engineer. Formulated effective sales strategies and communicated product value to clients. Demonstrated exceptional customer relationship management skills.

  • Alaq Al Thahab Company
    • IT Support Engineer
      • Nov 2015 - Nov 2016

      Provided IT support and assistance to end-users in a helpdesk environment. Provided IT support and assistance to end-users in a helpdesk environment.

Education

  • Iraq University College
    B.Eng, Communications Engineering
    2011 - 2015

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