Experience

BMW Autohaus

• Canada
• Retail Motor Vehicles
• 1 - 100 Employee

• Licensed Automotive Technician

  • Jun 2022 - Present

  • Detect and diagnose the vehicle problems as per the customer’s complaints. • Inspect and road testing recently delivered vehicles. • Notify the Service Consultant and the Shop Foreman if additional work is required, or if the repairs cannot be done by the expected deadline. • Attend all internal and external training courses sponsored by the manufacturer to remain up to date on manufacturer products (includes parts and vehicles). • Report any safety concerns to the supervisor immediately. • Perform the work described in work orders efficiently and accurately. • Test to check whether systems and components are secure and are working properly. • Drive the vehicle for testing purposes or use various equipment including hand-held and onboard compression gauges, or diagnostic computers (this also includes road testing recently delivered vehicles). • Adjust, repair, or replace parts and components of automotive systems including fuel system, brakes, steering and suspension, engine and drive train, emission control and exhaust, cooling and climate control, and electrical and electronic systems using hand tools and other specialized automotive repair equipment. • Test and adjust repaired systems to manufacturer's performance specifications. • Inspect and test mechanical units, such as engines, transmissions, axles and brake systems, to locate faults and malfunctions. • Obtain parts from the Parts Department and return parts as required. • Report any defective or poorly functioning equipment to management. • Ensure customers’ vehicles are clean after repairs. • Report any incident which may affect the appearance or condition of a vehicle to the Service Consultant as soon as possible. • Supervise the work of the Apprentice Technicians as requested. • Perform other tasks based on management requirements and instructions. Show less



Yonge-Steels Ford Lincoln Dealership, Thornhill Toronto

• Automotive Service Technician

  • Apr 2021 - Jun 2022

  • Repaired engine failures, mechanical and electrical system malfunctions, parts and components, based on diagnostic process strategy. • Performed vehicle maintenance and repairs as assigned • Diagnosed faults and malfunctions and confirmed findings with Master Technician to determine whether to repair or replace unit. Then repaired or replaced mechanical units or components Selected Accomplishments: • Serviced all types of Ford and Lincoln vehicles with 95% success rate • Repaired engine failures, mechanical and electrical system malfunctions, parts and components, based on diagnostic process strategy. • Performed vehicle maintenance and repairs as assigned • Diagnosed faults and malfunctions and confirmed findings with Master Technician to determine whether to repair or replace unit. Then repaired or replaced mechanical units or components Selected Accomplishments: • Serviced all types of Ford and Lincoln vehicles with 95% success rate



EUROLIZE Auto Boutique LTD (MR Automotive), Thornhill Toronto

• Automotive Mechanic

  • Mar 2021 - Apr 2021

  • Test and adjust units to specifications • Complete reports to record problems and work performed • Diagnose faults & malfunctions and confirm findings with supervisor to determine whether to repair or replace unit • Repair or replace mechanical units or components • Wheel and tire diagnosis and service • Disk brake diagnosis and repair Selected Accomplishments: • Serviced all types of vehicles with 96% success rate • Test and adjust units to specifications • Complete reports to record problems and work performed • Diagnose faults & malfunctions and confirm findings with supervisor to determine whether to repair or replace unit • Repair or replace mechanical units or components • Wheel and tire diagnosis and service • Disk brake diagnosis and repair Selected Accomplishments: • Serviced all types of vehicles with 96% success rate



Arian Motor then Saipa Citroen

• Automotive Service Technician / DS, Citroen and MITSUBISHI Vehicles

  • Sep 2017 - Jan 2021

  • Used analytical skills needed to diagnose problems and decided about repairing process • Followed prepared checklists to ensure that all critical parts are examined, and conducted comprehensive checks on all aspects of vehicles • Supervised and managed all mechanics • Assembled units and inspected parts by using different tools such as micrometer, caliper, and gauges • Followed professional diagnostic procedure included; verified the customer’s concerns by communicating with them, searched possible faults and gathered information, focused testing, performed the repair and finally verified the repair • Qualified all vehicles for warranty coverage prior to performing warranty repairs • Examined vehicles to determine if additional safety or service work is required. Also, performed road tests using safe driving standards • Dominated on 8 areas of automotive as mentioned in above Selected Accomplishments: • Serviced all types of vehicles with 95% success rate in all vehicles areas • Diagnosed and repaired a specific malfunction in Citroen C3 regarding bad stabilizer bar noise (that problem was a very critical defect in all Citroen C3 cars in the market, and after my diagnosis, this problem and its repair procedure has been announced to all dealerships in order to repair this issue in all C3s) • Diagnosed and repaired a special networking fault in MITSUBISHI Lancer in 2018 (this problem has not been diagnosed by other technicians for around 3 months) • Increased and maintained the customer satisfaction rate by 97% in 2019 and 2020 Show less



Saipa Yadak (Saipa After Sales Services Organization)

• Iran
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Automotive ServiceTechnician

  • Apr 2008 - Aug 2017

  • Repaired engine failures, mechanical and electrical system malfunctions, parts and components, based on diagnostic process strategy. Performed vehicle maintenance and repairs as assigned • Worked directly with customers to ensure that all issues are resolved • Diagnosed the source of any malfunctions and performed repair • Inspected and tested mechanical units to locate faults and malfunctions. Diagnosed faults and malfunctions and confirmed findings with director just in case, to determine whether to repair or replace unit. Then repaired or replaced mechanical units or components • Tested and adjusted repaired systems to manufacturer's specifications • Inspected motor in operation, road tested motor vehicles and tested automotive systems and components Selected Accomplishments: • Increased the customer satisfaction rate by average 95% within 9 years, by increasing the accuracy in diagnostic procedure • Awarded as the best automotive technician in 2014, 2015 and 2016 for my accuracy, diagnostic ability and creativity (To prove it, I made some tools by myself, such as Vacuum Bleeding, Air Lift for cooling system, Leak Down Tester and Pre- Lubrication in order to improve the quality of repair procedure) Show less



Emdad Khodro Saipa

• Auto Mobile Mechanic

  • Jan 2006 - Mar 2008

  • Diagnosed faults and malfunctions and also performed possible repairs (Home service) • Inspected and tested mechanical units to find out the faults and malfunctions. Determined whether to repair or replace unit. Then repaired or replaced mechanical components • Arranged to tow vehicle to dealership in order to be repaired completely as required • Established the strong communication with customers to ensure them all issues are resolved Selected Accomplishments: • Awarded as the best Auto Mobile Mechanic of Tehran in 2008 Show less