Experience

LEOS - Leisure and Entertainment Operations Services

• United Arab Emirates
• Strategic Management Services
• 1 - 100 Employee

• Attraction Operator

  • Oct 2022 - Present

   Perform routine maintenance and safety inspections on ride  Maintain a clean and safe space in and around ride  Collect tickets and operate ride  Ensure the safety and enjoyment of all ride passengers  Communicating with guests, staff, security personnel, and supervisors regarding safety protocols or any issues with the ride  Supervising children who are riding the attraction, making sure they are safe and following the rules of the ride  Operating the attraction equipment, including loading and unloading passengers, operating the ride, monitoring safety equipment, and communicating with guests Show less



UPIMAC Consultancy Services LTD

• Kampala, Uganda

• Information Technology Consultant

  • Feb 2014 - Apr 2022

  Installed and configured software and hardware, managed network servers and technology tools as well as set up accounts and workstations. • Monitored performance and maintained systems requirements. • Ensured security through access controls, backups and firewalls upgrade with new releases and models • Developed expertise to train staff on new technologies, built an internal wiki with technical documentation, manuals and IT policies • Managed service desk tickets, planning and prioritizing systematically • Offered excellent IT support within the agreed time frame to ensure efficient utilization of IT services. Maintained a knowledge base on IT problem/incident resolution • Compiled and provided accurate inventory of hardware and software Show less



Mestil Hotel & Residences

• Kampala, Uganda

• Customer Service Repsentative

  • Jan 2021 - Mar 2022

   Cheerfully answered customer calls, inquiries and greeted all hotel customers.  Gathered, assessed, and directed information and communications to ensure individuals had a full understanding of procedures, policies, and next-steps for services.  Trained and assisted entry-level customer service officers by helping them improve listening skills, communication, and multitasking abilities.  Effectively communicated with, customers with varying backgrounds and  languages.  Consistently earned an “above average” or “excellent” on call quality evaluations and service satisfaction. Show less