Experience

ZEKAB Group

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Manager

  • Feb 2022 - Present

• Assistant Manager Operations

  • Nov 2021 - Feb 2022



Gerry's Group

• Pakistan
• Airlines and Aviation
• 100 - 200 Employee

• Supervisor

  • Nov 2012 - Nov 2021

  • To manage end to end operations of the VAC whilst ensuring quality and cost saving. • Conduct regular Audits for all processes & implement all new process rollouts or changes. • Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits. • Maintain & improve level of customer & mission satisfaction. • Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective. • Maintain high standards of ethics, integrity and compliance with corporate procedures. • Ensure that the entire process is completed within the mandated Turn Around Time. • Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker. • Ensure no penalties are incurred and monitor, track and maintain internal errors. • Ensure personal & professional development for basis (product & process).self and team by conducting trainings on regular • Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff. • Provide assistance to staff when needed and handle applicant/customer escalations. • Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC. Show less



Progressive Architects & Engineers

• Islamabad, Pakistan

• Office Assistant

  • Nov 2011 - Nov 2012