Experience

Telio

• Telecommunications
• 1 - 100 Employee

• IT Manager

  • Nov 2012 - Present

   Configure and manage, including backups and restoration, Managing & Maintaining 7 Sites of company in whole UAE.  Managing & monitoring Status of the functionality of services in all sites .  Working on SQL server in each sites for Database Maintainence.  Troubleshoot the error occurred on the Data Server & Voice Servers.  Setting up the IMRF Clusters to manage the calls limit on each server.  Implementing & maintaining task schedules on server and also time to time upgrade the sites.  Backing up the SQL Database Server and time to time restoring the server for confirming its functionality.  Providing the customer basic support for using our software and system.  Drive to all sites for routine checkups on weekly basis.  Worked on DELL Power edge servers and install the Virtual Machine.  Worked on Cisco router & Managed/Unmanaged Switches.  Worked on Mediatrix VOIP & PSTN Gateways. Accomplishments:  Successfully & lonely Install a new sites in Abudhabi in my probation period, Currently it is working fine. Show less



ETISALAT TeleCommunication

• Technical Support Engineer

  • Apr 2009 - Sep 2012

  giving to the customer having Internet connection through ETISALAT. Role: Given Technical Support to customer having internet connection through Dial-Up, ISDN, DSL, Wi-Max, Cable Modem (HFC) and GPON. Troubleshooting with the customer based on according to the network having on the customer site. Troubleshooting based on the modem configuration, cable connection, Dialling error, registration error, System problem, etc. Troubleshoot the error occurred on the users system if using the dialler to connect to the INTERNET. Technical Support to the customer having the Domain name & Web hosting from. Technical Support to the customer using email Services- Virtual Emails & Additional Service. Also given Technical support to the customer to connect to the Internet in Hotspot I-Zone area. Accomplishments: Awarded for ‘Best Employee Award’ in month of Oct’2011. Show less



Aryene Properties LLC

• IT Administrator

  • Apr 2008 - Mar 2009

  managing all the IT operations in the Company. Role: Configure and manage, including backups and replication, 10 Servers of company including Domain Controllers, Mail, Web, Proxy, Fax, SMS Gateway, Application and Database Servers. Managing & monitoring CCTV Cameras & Access control working in office. Creating User ID, Email ID, Fax ID & given the rights to the employee’s according to their profile on appropriate data folders. Troubleshoot the error occurred on the users system available in the domain. Setting up the current in-house network infrastructure to maintain the flow of traffic & update the Antivirus, spy ware accordingly. Implementing & maintaining new software in the company etc… Troubleshooting of email, backing up of email, transferring of email Data Etc... Backing up the SQL Database Server on website, CRM, Reservation Contract etc… Monitoring of our Two Servers HP DL380 & including its Software. Monitoring of the system performance speed and up gradation of the systems is in the network. Monitoring of the Network performing speed and up gradation /Implementation of the network. Setting up the web server & FTP server in USA. Accomplishments: Significantly upgrade the entire old network into the new network structure and successfully make the connectivity between the old office & our new office Show less



Videsh Sanchar Nigam Ltd

• Engineer

  • Jul 2004 - Dec 2007

  DSL; managing all the broadband operations in Lucknow city. Role: Maintaining the DSLAM, Switches connection on the BTS sites. Maintaining the entire Copper and Fibre route for smooth operations of Broadband. Check & Troubleshoot the entire problem faced on the customer site and our site. Installing new connections within the specified time period. Working out the customer’s complaints with in the company’s TAT. Co-ordinating work with BSO like TTSL & BSNL for proper maintenance. Accomplishments: Significantly shifted all Dishnet DDSL sites to TATA BTS sites Show less



UPTEC Computer Consultancy Pvt. Ltd

• System Administrator

  • Mar 2003 - Jun 2004

  Role: Managing computer hardware & software maintenance. Carrying out LAN / WAN installation and configuration. Handling mails and data backup on a daily/ weekly basis. Keeping up with records and sending them daily to the seniors. Achievements: Efficiently made the arrangements for Internet Browsing independently within 2 days. Significantly decreased the down time of the PCs by a staggering 90% thereby leading to more revenue generation. Effectively recovered the corrupted data & fully corrupted mails with virus. Show less