Information Technology Manager

• 2013 - Present

Provide leadership to the IT department, while establishing systems, networks, and security to drive revenue, increase operational efficiencies and boost data security measures. Lead all IT programs and initiatives, while overseeing three direct reports and managing a million dollar budget. Played a key role in developing information technology policies and cybersecurity initiatives that have accelerated company growth.▪ Lead technology operations, while overseeing three direct reports and managing a $1M+ budget.▪ Recommend cost-saving and enhanced IT strategies, policies, and procedures; identify problems, evaluate trends, and anticipate requirements to make improvements and scale the business. ▪ Manage the development and operation of IT infrastructure, including hardware, software, and services; effectively support 5 geographical regions, 100+ users, and 50+ systems/applications.▪ Handle budgeting, cost analysis, and procurement, as well as the storage, security, and accessibility of company data; communicate IT initiatives, lead trainings and provide technical support. ▪ Set annual Objective Key Results aligned with executive-level goals.▪ Supervise IT staff, including training, daily performance, annual reviews, and disciplinary actions. ▪ Develop procedures, best practices, and training materials for technology management and usage. ▪ Identify and lead cross-team organizational change management initiatives.▪ Selected by CEO to serve on the 10-year planning taskforce.✪ Accomplishments ✪▪ Introduced a communications and productivity roadmap.▪ Developed cybersecurity policies and implemented technology to mitigate security threats.▪ Setup the company's IT ticketing system to manage all IT hardware and software issues.▪ Established clinical IT issue resolution process and workflow.▪ Played a key role in the implementation of the first Human Resources Information System (HRIS).▪ Led data analytics and reporting overhaul. Show less

HIPPA Security Officer

• 2017 - Present

Serve in dual function as HIPPA Security Officer and IT Manager; secure multiple systems including practice management, email and collaboration, productivity, and revenue cycle management.▪ Manage information security, policies, procedures, and technical systems; consistently ensure the confidentiality, integrity, and availability of company healthcare information systems and records.▪ Implement, manage, and enforce information security directives and policies mandated by HIPAA; work with vendors, consultants, and third parties to improve compliance with HIPAA regulations.▪ Ensure the proper execution and oversight of access control, disaster recovery, and business continuity, as well as incident response and risk management for the technology operations. ▪ Lead security awareness and training initiatives to educate team members about protected health information risks and unauthorized disclosures; update staff on evolving cybersecurity threats. ▪ Oversee risk assessments and audits to ensure that information systems are adequately protected.▪ Direct the incident response team to investigate any breaches of protected health information.✪ Accomplishments ✪▪ Successfully led the organization through two HIPAA Risk Assessments with an independent auditor; achieved compliance and validated that HIPAA requirements were met.▪ Implemented organization-wide HIPAA security training and awareness program; utilized annual employee training and competency tests, quarterly audits, security bulletins, and phishing scenarios.▪ Developed procedures for password management and record management policies; established enterprise technical safeguards and technologies to ensure the success of these policies. Show less

Information Technology Officer

• 2010 - 2013

Developed technology strategy for company growth; implemented a plan that secured the exclusive business of hospitals, which improved the volume of service provided and increased revenue.▪ Provided hands-on, phone, and remote technical support to 100+ users including admin staff, remote field team and clinical team (Neurologists, Physicians and Technologists). ▪ Managed virus protection and security on premise and remotely, as well as maintained HIPAA compliance; administered user and cloud application provisioning and managed data backups.▪ Administered and updated company web content; led backend development of web software platform for Intraoperative Neuromonitoring training course.▪ Interfaced with 140+ hospitals and health systems; assisted with remote telemedicine.▪ Maintained medical equipment, which included hardware and software for field laptops; built and customized software protocols and report templates used in the field.▪ Provided application and hardware training to team members.✪ Accomplishments ✪▪ Built and managed IT infrastructure from a single server to an enterprise grade system with an advanced IT support paradigm.▪ Led the implementation and customization of the first practice management system; this change secured and streamlined EMR management, scheduling, remote screen share, chat and reporting. ▪ Successfully implemented enterprise network infrastructure.▪ Headed the migration from MS Exchange server to a centralized enterprise cloud productivity platform. Show less

Office and Technology Manager

• Oct 2003 - Apr 2010