Experience

Inclusion North CIC

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Project Administrator

  • Jun 2023 - Present



Office Angels

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Candidate Consultant

  • Jan 2022 - Apr 2023

  My duties as a Candidate Consultant (Recruitment Resourcer) were varied and, not exhaustive of the following: • Full administrative support for the Primary Permanent Consultant including, pre-employment checks; updating and maintaining the internal CRM database and data entry via Excel spreadsheets • Booking meetings with potential candidates • Managing my diary and workload • Research, identify and attract candidates using all appropriate methods, i.e., LinkedIn, and various social media platforms • Utilising Canva to attract candidates and prospect, and existing clients • Utilising platforms such as Sourcebreaker, LinkedIn and CRM database to generate new business leads for our sales consultants • Shortlisting candidate CV’s • Screening candidates to identify expectations and assess whether they were manageable • Interviewing and registering suitable candidates • Formatting candidate CV’s using MS Word • Completing candidate audits ensuring compliance with employee/employer legislation • Submitting appropriate candidates to clients • Managing the candidate care process including, arranging client interviews; candidate interview preparation and delivering feedback • Managing offer processes Show less



The Adecco Group

• Switzerland
• Human Resources Services
• 700 & Above Employee

• Customer Service Adviser

  • Jan 2021 - Nov 2021

  • Providing excellent customer service to citizens • Managing my time effectively • Managing my workload through independent learning • Communicating with all levels of colleagues including Operations Manager & Contractual Directors • Coaching and sharing my knowledge and experience of contracts with less experienced team members • Able to respond quickly to a changeable and fast paced environment • Strong numeracy, literacy and MS Office skills • Providing excellent customer service to citizens • Managing my time effectively • Managing my workload through independent learning • Communicating with all levels of colleagues including Operations Manager & Contractual Directors • Coaching and sharing my knowledge and experience of contracts with less experienced team members • Able to respond quickly to a changeable and fast paced environment • Strong numeracy, literacy and MS Office skills



Olea Cafe

• United States
• Restaurants

• Waitress

  • Aug 2020 - Jan 2021

  In November 2019, I was granted a working holiday visa. To fund the beginning of my travels, I relocated from Glasgow to Nantwich to live with my parents. I transferred from Brewdog Glasgow to Brewdog Liverpool and held this position until August 2020. Sadly, I decided to leave due the COVID 19 pandemic causing a considerable reduction in my working hours after being on furlough vs expensive travel costs. I decided to seek a local opportunity with no travel costs. I held this part time position with Olea whilst seeking a full time opportunity. The opportunity to travel was no longer an option due to the pandemic and, is no longer an option due to visa age restrictions. Show less



BrewDog

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Floor/Bar/Kitchen Crew Member

  • Oct 2016 - Aug 2020

  • Providing excellent customer service to all guests, ensuring their satisfaction • Preparing & cooking food in compliance with the ‘Food Safety Act 2013’ • Preparing & serving alcoholic & non-alcoholic beverages in compliance with the ‘Challenge 25’ policy • Maintaining exceptional housekeeping in compliance with the ‘Health & Safety at Work Act 1974’ • Communicating with all team members, including line & operational management • Cash handling • Problem Solving; able to act and improvise quickly when problems occur • Stock Control Show less



BAR SOBA GROUP LTD

• United Kingdom
• 1 - 100 Employee

• Bartender

  • Apr 2014 - Feb 2016

  • Providing excellent customer service to all guests, ensuring their satisfaction • Serving alcoholic & non-alcoholic beverages in compliance with the ‘Challenge 25’ policy • Maintaining exceptional house-keeping in compliance with the Health & Safety at Work Act 1974’ • Always ensuring a smooth and precise running of service • Upselling promotional & standard food & drink, including cocktails • Memorising & preparing a list of 40+ cocktails • Cash handling • Providing excellent customer service to all guests, ensuring their satisfaction • Serving alcoholic & non-alcoholic beverages in compliance with the ‘Challenge 25’ policy • Maintaining exceptional house-keeping in compliance with the Health & Safety at Work Act 1974’ • Always ensuring a smooth and precise running of service • Upselling promotional & standard food & drink, including cocktails • Memorising & preparing a list of 40+ cocktails • Cash handling



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Team Manager

  • Feb 2005 - Feb 2014

  During my employment with Tesco, I worked in a range of departments: Customer Service, Stock Control & Compliance, Merchandising and Recruitment. My duties were extensive, some of which included: ● Leading by example in delivering exceptional customer service ● Planning & organizing day-to-day running of the dept. incl. housekeeping ● Producing 4-week schedules, accounting for holidays/sickness ● Delegating dept. workload ● Cash handling/Counting & Safe management ● Coordinating team to ensure dept. exceeded targets; meeting dept. KPI’s ● Recruiting/Interviewing potential colleagues ● Facilitating the induction of colleagues; coaching through training ● PA to store manager ● Attending weekly business meetings ● Designing & facilitating quarterly training sessions on improving customer service Show less