Ali Farah
Technology Development Officer at AlMawashi- Claim this Profile
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English Professional working proficiency
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Arabic Native or bilingual proficiency
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English Full professional proficiency
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Arabic Native or bilingual proficiency
Topline Score
Bio
Credentials
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The Business of Product Management I
Advancing Women in Tech (AWIT)Oct, 2022- Nov, 2024 -
The Business of Product Management II
Advancing Women in Tech (AWIT)Oct, 2022- Nov, 2024 -
Advanced Communication Skills Workshop
Alan Carroll & Associates LLCDec, 2015- Nov, 2024 -
Design Thinking & Business Model Innovation workshop
SAPDec, 2015- Nov, 2024 -
SAP Business Intelligence Associate Consultant
SAPDec, 2015- Nov, 2024 -
Data Analyst Track
Udacity
Experience
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AlMawashi
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Kuwait
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Food and Beverage Manufacturing
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1 - 100 Employee
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Technology Development Officer
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Feb 2021 - Present
Managing Major Technology related entities with Al Mawashi UAE & Aboard.• Looking for new solution to optimize the workflow & business.• Ensures that technical projects are completed accurately.• Oversee the optimization of technical systems within an organization so that those systems will successfully support business objectives.• Assemble and manage software developers & Vendors working on a specific project, approve work estimates, establish budgets and ensuring project timelines & deliverables are met• Working closely with the business development & marketing teams to Develop new solutions to meet company objectives and create new sales channels.Projects:Al Mawashi E-commerce Platform Role: project managerAL Mawashi Retail Shops Franchise Role: IT Project ManagerAl mawashi Corporate Website Role: Project managerAl Mawashi In House CRM Role: Project Manager Show less
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Support Service Dept Officer
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Jan 2020 - Feb 2021
job Duties , Achievements & projects The support service department hold the tasks of Information Technology , Marketing , Customer Service & Sales Support.Supervisor Duty:- Setting goals for performance and deadlines in ways that comply with company’s plans and vision- Organizing workflow and ensuring that employees understand their duties or delegated tasks- Monitoring employee productivity and providing constructive feedback.Support Services department Tasks- Managing the Mobile App from a technical view & managing the customers order & inquires.- Managing all the IT work of the company & Any Technology development.- Supporting the Sales department on processing retail customers orders & complains.- Marketing products by developing and implementing marketing and advertising campaigns & maintaining promotional materials.-- projectsProjects:1-Role: Project managerAl Mawashi new mobile App in coordinations with Dubai Municipality August 2018 - Complete2-Role: Project ManagerAl Mawashi new Customer relationship management software that deals with Customer order including individual & Restauranta.Customer records , Adress , invoicing & packeging system.launch Date : August 2018 - Completed3-Role: project ManagerAl Mawashi new website In order to keep up with technology , Al Mawashi decided to redesign & innovate the current website by providing all the tools needed for the Supplier, Stakeholder , Individuals & retail customers to access all the services provided by Al Mawashi in a seamless & innovative waylaunch date: July 2019 - CompletedAl Mawashi Marketplace:A complete platform for meat sellers to showcase their items & sell them. Also we created another platform for our corporate customers to placed their daily orders of n a seamless & digital way without the need to contact the sales man.Launch Date: April 2020 - Completed Show less
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Support Services Dept Supervisor
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Jul 2018 - Jan 2020
job Duties: The support service department hold the tasks of Information Technology , Marketing , Customer Service & Sales Support.Supervisor Duty:- Setting goals for performance and deadlines in ways that comply with company’s plans and vision- Organizing workflow and ensuring that employees understand their duties or delegated tasks- Monitoring employee productivity and providing constructive feedback.Support Services department Tasks- Managing the Mobile App from a technical view & managing the customers order & inquires.- Managing all the IT work of the company & Any Technology development.- Supporting the Sales department on processing retail customers orders & complains.- Marketing products by developing and implementing marketing and advertising campaigns & maintaining promotional materials.-- projectsProjects:1-Role: Project managerAl Mawashi new mobile App in coordinations with Dubai Municipality August 20182-Role: Project ManagerAl Mawashi new Customer relationship management software that deals with Customer order including individual & Restauranta.Customer records , Adress , invoicing & packeging system.launch Date : August 20183-Role: project ManagerAl Mawashi new website In order to keep up with technology , Al Mawashi decided to redesign & innovate the current website by providing all the tools needed for the Supplier, Stakeholder , Individuals & retail customers to access all the services provided by Al Mawashi in a seamless & innovative waylaunch date: July 2019Al Mawashi Marketplace:A complete platform for meat sellers to showcase their items & sell them. Also we created another platform for our corporate customers to placed their daily orders of n a seamless & digital way without the need to contact the sales man.Launch Date: April 2020 Show less
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Support Services Coordinator
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Jul 2017 - Jul 2018
- Al Mawashi mobile App Adminstration & Technical support- Supporting the Operations and Ligistics department in other roles- Technology consultant- project Management Projects:1-Role: Project managerAl Mawashi new mobile App in coordinations with Dubai Municipality 2-Role: Project ManagerAl Mawashi new Customer relationship management software that deals with Customer order including individual & Restauranta.Customer records , Adress , invoicing & packeging system. Show less
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Global Village, Dubai
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Entertainment Providers
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300 - 400 Employee
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Customer Service Officer
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Nov 2016 - Apr 2017
In Association with UAE happiness initiative we Help the guest and assure their satisfaction in global village in addition to supporting the Management in other roles. Handling the complains and feedback of the guests.Supporting the UAE Happiness initiative and member of the Dubai service excellence program. In Association with UAE happiness initiative we Help the guest and assure their satisfaction in global village in addition to supporting the Management in other roles. Handling the complains and feedback of the guests.Supporting the UAE Happiness initiative and member of the Dubai service excellence program.
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SAP
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Germany
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Software Development
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700 & Above Employee
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SAP Young professionals program
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Oct 2015 - Dec 2015
Selected as one of 200 graduates to participate in the graduation program. I gained a good experience in many fields especially in the Business Intelligence platform (BW & BI) from the designing and reporting tools to the Backend and how to drive for success and reach customer satisfaction in Projects. Achievements: - Certified Associate level Consultant. - World class Professional communication Course with Alan Carroll (CEO of Carroll & Associates). - SAP predictive Analytics Tool Course and how it work. - Learned how to develop the thinking process through design thinking course. - Developing & innovating the business model through a business model innovation course. - Insights to Sap HANA & s/4 HANA platform. Show less
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telecom maintenace engineer
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Oct 2014 - Dec 2014
maintenace and operations of teleom sites owned by MTN. maintenace and operations of teleom sites owned by MTN.
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Education
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2009 - 2014
University of Medical Science and Tecnology
Bachelor of Science (B.Sc.), Electrical, Electronic and Communications Engineering Technology -
2014 - 2014
Sudatel Academy for Telecommunication
Higher diploma, Professional telecommunication Diploma
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