Experience

Hassad Food

• Qatar
• Investment Management
• 1 - 100 Employee

• Market Operations Supervisor

  • Aug 2021 - Present

  - Overseeing inventory needs and undertaking office management and administration - Developing strategies to improve market metrics and performance - Motivating and supervising employees - Evaluating the performance of assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings - Designing and implementing market policies, procedures, goals, and objectives. - Evaluating and reporting on market metrics to upper management - Improving the work environment and operations of the market Show less



Qatar General Insurance & Reinsurance Co.

• Qatar
• Insurance
• 200 - 300 Employee

• Assistant Underwriter - Property & Casualty

  • Jun 2018 - Aug 2021

  - Examining insurance proposals- Collecting background information and assessments of risk- Writing quotes and negotiating the terms with brokers, clients and re-insurer- Determining premiums- Deciding the wording of policies- Preparing insurance policy terms and conditions- Liaising with insurance brokers and customers.- Deciding whether the risk should be shared with a re-insurer

• Clients Relationship Supervisor

  • Jun 2015 - Jun 2018

  - Guarantee customer satisfaction by developing strong relationships with clients and solving their issues in a timely manner.- Manage customer accounts and maintain business documents.- Provide accurate and appropriate information in response to client inquiries.- Educate clients about products and services available and help them select the best services based on their needs.- Supervise a team of 3 in order to ensure proper protocol is being followed.- Oversee marketing campaigns and identify potential areas for growth.- Perform extensive market research on new products from outside manufacturers.- Set up regular meetings with clients to follow-up on customer experience and ensure quality control. Show less



British Council

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Customer Service Advisor

  • Oct 2013 - May 2015

  - In charge of advising students register for exams and courses necessary for their academic level. - Well informed about all courses and exams given at the institute in order to best provide advisory services. - Advised students about UK education curriculum and requirements as a part of the Education UK team. - Represented the council at external events in order to provide information about services provided and answer inquiries. - Resolved customer conflicts in a professional, knowledgeable and sympathetic manner. - Assisted with training new hire employees and showing them how to navigate through systems and programs that advisors use on a daily basis. Show less



International Bank of Qatar (IBQ)

• Qatar
• Banking
• 100 - 200 Employee

• Call Center (Internship)

  • Jun 2013 - Sep 2013

  - Greet clients over the phone and inquire into their purpose of calling and make note of information. - Introduced new products and services provided by the bank. - Well informed about products and services in order to provide clients with information asked for. - Assist clients through online and phone banking problems. - Instruct clients about security concerns regarding their accounts and online transactions. - Provide clients with information on account status and check / instrument clearance. Show less