Experience

Pcwhoop Electronics Ltd

• Canada
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Techincal Lead

  • Nov 2022 - Present

  - Receives the ticket and triage the issue and determine what needs to be done to fix it. thentroubleshoot the issue and develop a plan to fix it. Once the issue is resolved, the team candocument the steps they took to fix it and update the company's knowledge base. This willhelp future technicians quickly resolve similar issues in the future.- Perform a variety of computer repair and maintenance activities, including onsite repairs,replacement of parts and repair- Professional Data Recovery- Design and assembly of personal computers- Technical support for the Mac and Windows- Diagnosis and troubleshooting for PC and Laptop hardware and software.- Created repair tickets and tracked progress.- Make effective use of ticketing system to record, track, and follow-up on open incidents.- Perform a variety of computer repair and maintenance activities, including onsite repairs,replacement of parts and repair.- Documents, maintains, upgrades, or replaces hardware and software systems.- Create database for the inventory. Show less

• Technical Lead

  • Nov 2022 - Present


Ali Delijani
• Videographer

  • Mar 2017 - May 2023