Ali Damerji
Salesforce Consultant Student at DCI Digital Career Institute- Claim this Profile
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German Professional working proficiency
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English Native or bilingual proficiency
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Arabic Native or bilingual proficiency
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Russian Elementary proficiency
Topline Score
Bio
Credentials
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Multi-Factor Authentication and Single Sign-On Settings Superbadge Unit
SalesforceApr, 2023- Oct, 2024 -
User Authentication Settings Superbadge Unit
SalesforceApr, 2023- Oct, 2024 -
User Authentication Specialist Superbadge
SalesforceApr, 2023- Oct, 2024 -
User Authentication Troubleshooting Superbadge Unit
SalesforceApr, 2023- Oct, 2024 -
Managerial Development Program
Phi Management GroupJan, 2014- Oct, 2024
Experience
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DCI Digital Career Institute
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Germany
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Professional Training and Coaching
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300 - 400 Employee
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Salesforce Consultant Student
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Mar 2023 - Present
As a dedicated and driven individual, I am currently pursuing a career as a Salesforce administrator. With a strong interest in technology and customer relationship management, I have been actively studying the Salesforce platform and seeking out training opportunities to enhance my skills. I am passionate about leveraging the power of Salesforce to help businesses achieve their goals and improve their overall operations. Salesforce platform Visualforce pages CRM concepts Data management Show less
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Pepe Jeans London
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Spain
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Apparel & Fashion
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700 & Above Employee
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Store Manager
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Jun 2022 - Feb 2023
Experience: - Manage and develop the team in order to achieve high levels of revenue whilst maintaining brands image, operational compliance and customer satisfaction. - Drive sales, monitor performance, identify commercial opportunities and make recommendations - Cultivate a culture of excellent customer service, leading by example, resolve customer complains effectively and promptly. - Analyze stock management, information available to ensure sales opportunities are maximized. - Provide and analyze report in order to gain understanding of current performance trend, to identify commercial opportunities and ensure buying / planning are aware of stock related feedback. - Recommend, manage and support sales promotion and brand activities through effective planning and preparation to meet expectations. - Feedback to relevant parties. - Understand customers profile and ensure feedback is provided to area manager, category, marketing. - Reaching sales targets and increasing profits. - Dealing with customer service issues such as queries and complaints. - Supervising departmental managers and organizing training. - Overseeing stock control and receiving orders. Ensuring standards for quality, customer service and health and safety are met, - Resolving health and safety, legal and security issues. - Responding to customer complaints and comments. - Initiating changes to improve the business Show less
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Gorillas
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Germany
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Software Development
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700 & Above Employee
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Store Operations Manager
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Mar 2021 - May 2022
Key Responsibilities: Manage the warehouse or distribution center's daily operations, including supervising and scheduling staff, managing inventory, and ensuring order accuracy and timeliness Develop and implement strategies to optimize warehouse layout, workflow, and processes to achieve maximum efficiency and productivity Monitor order fulfillment metrics, such as accuracy, on-time delivery, and order volume, and make adjustments as needed to meet service level agreements (SLAs) Maintain a clean, organized, and safe warehouse environment to ensure the safety of staff and product quality Train and mentor staff to ensure they are equipped with the knowledge and skills required to meet job responsibilities and customer needs Collaborate with other department managers and stakeholders to develop and implement new initiatives and improve existing processes Analyze data and use it to make informed decisions about inventory management, staffing, and equipment needs Show less
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BOGGI MILANO
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Switzerland
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Retail Apparel and Fashion
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500 - 600 Employee
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Assistant
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Oct 2019 - Oct 2020
In that Time I just moved to Germany From Dubai, and started as Senior Sales associate to learn the Market and integrate with Customers. It was the time I was doing my B2 certificates in German Language. In that Time I just moved to Germany From Dubai, and started as Senior Sales associate to learn the Market and integrate with Customers. It was the time I was doing my B2 certificates in German Language.
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PULL&BEAR
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Spain
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Retail Apparel and Fashion
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700 & Above Employee
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Store Manager
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Mar 2011 - May 2018
Responsible for creating a competitive and profitable work environment which is committed to maximizing sales, minimizing cost and achieving department business objectives. accountable for successfully implementing and maintaining all company policies and procedures in relation to operations, customers service, cash handling, marketing, human resource, administration, training and development. - Set daily, weekly and monthly target with retail supervisors and implement smart action plan. - Coach retail supervisors to set goals to improve their performance. - Conduct retail supervisors meeting monthly and follow up on all action, steps, ensure achievement of set agreed action steps. - Give regular feedback to retail supervisors on daily and monthly target. - Proactively manage succession planning. identify man power requirements and mix - Identify poor performing staff and give them on-the-job-coaching. - Set monthly smart goals to improve underperforming areas, products and brands. - Measure category sales contribution, average basket value, set target for cross selling and link sales. - Identify relocation of brands, counters and products. To utilize hot spots. - Manage ideal stock levels and forward cover in consultation with the retail supervisors. - Communicating with country suppliers/brands distributor and Plan for Marketing Calendar. - Organizing brands promotion. - Communication with Contractors linked to showroom furniture upgrades or brands marketing tools [visual, logo, counter Show less
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ZARA SA
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Retail
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700 & Above Employee
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Department Manager
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Feb 2009 - Feb 2011
Key Responsibilities:Manage the department's daily operations, including supervising and scheduling staff, managing inventory, and ensuring product availabilityDevelop and implement sales strategies to achieve revenue targets and improve customer satisfactionTrain and mentor staff to ensure they are equipped with the knowledge and skills required to meet job responsibilities and customer needsMonitor customer feedback and respond to inquiries and complaints in a timely and professional mannerAnalyze sales data and use it to make informed decisions about product selection, pricing, and promotionsMaintain a clean, organized, and well-stocked department to enhance the customer shopping experienceCollaborate with other department managers and store management to develop and implement store-wide initiatives and promotions Show less
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Primary Cashier
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Mar 2007 - Jan 2009
A cashier is a front-line position in retail stores, restaurants, and other businesses where they are responsible for processing payments, managing cash and credit transactions, and providing excellent customer service. Here is a typical job description for a cashier:Key Responsibilities:Process customer transactions, including cash, credit, and debit payments, accurately and efficientlyProvide excellent customer service by greeting customers, answering questions, and resolving issues or complaints in a timely and professional mannerMaintain accurate cash drawer balances and perform daily cash reconciliationsFollow established cash handling and security procedures to ensure the safety and integrity of cash and other paymentsKeep checkout areas clean, organized, and well-stocked with supplies and promotional materialsAssist with inventory management tasks, such as restocking shelves and monitoring product levelsPerform additional duties as assigned by the supervisor or manager Show less
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Education
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2005 - 2007
American University of Beirut
Bachelor of Business Administration - BBA, Business Administration and Management, General -
2023 -
DCI Digital Career Institute
SalesForce Consultant -
Phi Management
Business Administration and Management, General
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