Experience

Michigan Works! Association

• United States
• Non-profit Organizations
• 1 - 100 Employee

• IT Manager and Resource Navigator

  • Mar 2021 - Present

  - Meet with department heads, managers, supervisors, vendors, and others, to resolve IT problems, develop computer information resources, provide data security/control, and more. - Recruit, hire, train and supervise staff, or participate in staffing decisions; delegate tasks to ensure hardware/software improvements and upgrades. - Promoted (previously) to Resource Navigator to bolster organizational programs, outreach, and growth as a liaison between employers, employees, and community stakeholders; reported directly to senior leadership on progress related to strategic partnerships. - Identified, recommended, and implemented strategies for overall continuous improvement, including within the ACCESS resource navigation process, by facilitation cross-functional collaboration and initiatives. - Worked with clients to help them overcome challenges to financial security by identifying available benefits, programs, and resources. Show less



Michigan Works! Association

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Career Training Specialist

  • Feb 2019 - 2021

  - Partnered with senior management and supervisors to develop new programs; led hands-on workshops centered on interview prep, résumé creation/review, and life/career-skills. - Led program orientation designed to offer in-depth analysis into the program goals/objectives, expectations, and norms. - Leveraged cultural competence to work with multinational constituents, both internally and externally; offered bi-lingual interventions. - Partnered with senior management and supervisors to develop new programs; led hands-on workshops centered on interview prep, résumé creation/review, and life/career-skills. - Led program orientation designed to offer in-depth analysis into the program goals/objectives, expectations, and norms. - Leveraged cultural competence to work with multinational constituents, both internally and externally; offered bi-lingual interventions.



Dearborn Quick Lube

• Dearborn, Michigan, United States

• Dearborn Quick Lube Manager

  • Feb 2009 - Dec 2018

  - Manage budgets, financial records, pricing strategies, inventory, purchase orders, financial records, and health/safety compliance. - Recruit, train, and supervised all new hires; created a smooth and welcoming on-boarding process and ensured ongoing employee satisfaction. - Led staff meetings, including setting sales targets and motivating staff to optimize operations in order to maximize profit. - Manage budgets, financial records, pricing strategies, inventory, purchase orders, financial records, and health/safety compliance. - Recruit, train, and supervised all new hires; created a smooth and welcoming on-boarding process and ensured ongoing employee satisfaction. - Led staff meetings, including setting sales targets and motivating staff to optimize operations in order to maximize profit.