Experience

Calgary Equity Security
• Canada
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Sales Manager

  • Aug 2022 - Present


Le Group BPS

• Client Care Specialist

  • Sep 2019 - Jun 2022

  • Listening to customer concerns and providing information, answers, or responses. • Obtaining and correctly recording customer information. • Handling customer complaints and processing returns effectively. • Keeping records of customer interactions. • Ensuring customer satisfaction or referring customers to supervisors. • Listening to customer concerns and providing information, answers, or responses. • Obtaining and correctly recording customer information. • Handling customer complaints and processing returns effectively. • Keeping records of customer interactions. • Ensuring customer satisfaction or referring customers to supervisors.



InfoQuebec

• IT Services and IT Consulting
• 1 - 100 Employee

• Computer Hardware Technician

  • Feb 2020 - Apr 2020

  • Hardware Development, Analysis, and Testing. • Desktop Management Interface. • Cloud Management. • Network Configuration. • WAN/LAN. • Technical Support and Troubleshooting. • Network Security. • Hardware Development, Analysis, and Testing. • Desktop Management Interface. • Cloud Management. • Network Configuration. • WAN/LAN. • Technical Support and Troubleshooting. • Network Security.


Self-employed
• Real Estate
• 1 - 100 Employee
• Builder

  • May 2013 - Jun 2018


Iran Private Placement center

• Computer Support Technician

  • Mar 2010 - Dec 2017

  • Analyzing existing computer systems and making recommendations for upgrades and improvements. • Developing and overseeing the installation of systems, which include software and hardware. • Performing tests and troubleshooting, as well as quality assurance. • Implementing safety procedures and data recovery plans. • Collaborating with other departments and professionals in the development of IT systems. • Ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications. • Staying up-to-date with field advancements and ensuring the team receives refresher training as well. • Managed consultation and customer services based on requirement • Supervised IT team to install, configure and upgrade servers and workstation, PC • Supported various operating systems including command line scripting • Supervised a team to troubleshoot hardware and software related problems for end users • Managed Workstation installation (hardware and software) • Managed installation of wireless radio, point to point configuration Show less