Contracts Administrative Assistant

• Nov 2022 - Present

Administrative Assistant

• Aug 2020 - Dec 2022

Office Manager

• May 2004 - Dec 2022

Perform office support for small business. Produce invoices, process A/P and A/R, and payroll. Utilize QuickBooks and Microsoft Office Suite for completing documents and invoices. Perform office support for small business. Produce invoices, process A/P and A/R, and payroll. Utilize QuickBooks and Microsoft Office Suite for completing documents and invoices.

Corporate Travel Coordinator

• Aug 2005 - Jun 2020

Reported to Controller. Hired to structure the function and administer travel arrangements. With company growth, role expanded to manage travel management company and coordinate 140+ meetings annually from 6 to 600+ participants. Negotiation | Profitability Management ▪ Streamlined travel processes and document flow. Merged data and designed files to create an efficient system. Tapped to reconcile credit card statements with expenditures. - Received peer award in first year of employment based on knowledge, flexibility, and going out of the way to help others. ▪ Saved $34K by landing competitive contract with travel management company in rebates annually. ▪ Boosted bottom line and improved productivity by implementing online tool for travelers to book own reservations—followed by review and compliance analysis. ▪ Realized $37,000 1st year savings after negotiating a car rental contract upgrade to include insurance and saved $60K in non-employee insurance payments.. Organization | Administration ▪ Applauded for rapid response to safely evacuating 400 convention attendees after Hurricane Matthew took an unexpected course change. Arranged flights and transportation including a bus taking individuals to multiple area airports for flight times. Post-convention, collaborated with airlines to issue unused ticket refunds. ▪ Orchestrated company-wide staff meetings, scoping out locations, innovative venues, and negotiating contracts with venues, food & beverage, audio-visual, and required transportation. ▪ Kept abreast of trends and continually updated travel policy to reflect industry changes that increased benefits for travelers and resulted in increased company revenue. ▪ Endorsed and implemented CVent software that captured necessary details and financial information for pre- and post-meeting analysis/forecasting. Improved efficiencies by replacing multiple spreadsheets and other documents. Show less

Corporate Travel Counselor

• Jun 1998 - Jun 2005

Direct responsibility for servicing multi-million dollar accounts requiring complete international and domestic travel arrangements Manage travel requirements for travelers’ at all corporate levels Cultivate and maintain relationships with key personnel at airlines, hotels, and ground transportation organizations to ensure ability to service clients. Led agency in revenue generation 5 out of 7 years. Supported sales process: identified opportunities and developed proposals for expanding relationships with existing clients, attracting new business Developed and implemented agency-wide solutions for maintaining client and account information electronically to increase productivity, enhance customer eservice based on unique preferences and to streamline service. Show less

Senior Travel Counselor - Ikea North America

• May 1994 - Jun 1998

Lead agent for all international and domestic travel for IKEA North America Maximized customer saving through creative reservations/ticketing Lead investigator for Customer Service issues Additional responsibilities included: vendor negotiations and Meeting/incentive planning

Travel Counselor - ARCO Chemical

• May 1991 - May 1994

International and domestic reservations for ARCO chemical: sought out additional responsibilities in the area of Hotel Negotiation / Customer Service Issues/updating computerized client information