Experience

Vyro

• United States
• Software Development
• 1 - 100 Employee

• Senior Product Manager

  • May 2023 - Present

  ◦ Overseeing the complete product management and growth strategy of Imagine AI, a leading generative AI product. ◦ Managing and coordinating all aspects of the product, including its development, features, and user experience. ◦ Developing and executing a comprehensive growth plan for Imagine AI, encompassing both organic and paid strategies. ◦ Leading a dedicated social media and content team to drive user engagement and growth. ◦ Cultivating a thriving online community with 45,000 members on Discord, fostering collaboration and user-generated content. ◦ Managing a user base of 6 million individuals, primarily located in tier 1 countries. ◦ Successfully generating and processing over 70 million images using Imagine AI's advanced generative algorithms. ◦ Implementing data-driven decision-making processes to optimize product performance and user satisfaction. ◦ Collaborating with cross-functional teams, including engineering, design, and marketing, to ensure the seamless delivery of new features and updates. ◦ Staying up-to-date with industry trends and emerging technologies to drive innovation and maintain Imagine AI's competitive edge. Show less



Udacity

• United States
• E-learning
• 700 & Above Employee

• Product Management Career Coach

  • Nov 2022 - May 2023

  Career coach for Product Management Nanodegree by Udacity. Career coach for Product Management Nanodegree by Udacity.



mobileLIVE

• Canada
• IT Services and IT Consulting
• 200 - 300 Employee

• Product Manager

  • Jun 2022 - May 2023

  ◦ Research and development of user personas, product strategy, and roadmaps making sure that design thinking is thoroughly involved in client solutions. ◦ Staying on top of accounts, making sure they’re getting required proposals and product enhancements. ◦ Managing client’s solutions as a product manager and making sure agile methodologies are being used. ◦ Managing day-to-day client communication and ongoing relationships for current, new, and upcoming projects. ◦ Research and development of user personas, product strategy, and roadmaps making sure that design thinking is thoroughly involved in client solutions. ◦ Staying on top of accounts, making sure they’re getting required proposals and product enhancements. ◦ Managing client’s solutions as a product manager and making sure agile methodologies are being used. ◦ Managing day-to-day client communication and ongoing relationships for current, new, and upcoming projects.



Jazz

• Pakistan
• Telecommunications
• 700 & Above Employee

• • Nov 2021 - Jun 2022

  ◦ Responsible for driving the digital modernization of Jazz by introducing future product portfolio, growth hacking and platform analytics. ◦ Working on feature enhancement and growth of Jazz World, one of the largest digital operator platform across industry with 10M+ Monthly Active Users. ◦ Managing development sprints of newly launched OTT video product consisting of Video-on-Demand and Live TV content. ◦ Management of external vendors under contract to ensure smooth operations. ◦ Monitoring user journey funnels to identify steps in consumer journeys which needs to be optimised. Show less

• • Jan 2021 - Nov 2021

  ◦ Responsible for sourcing and handling the projects that can help automate company’s customer experience and business processes to improve efficiency & call reduction ratio.◦ Lead the Robotic Process Automation (RPA) project from commercial with potential impact of 3500+ manned hours monthly savings. Designed a reporting structure to monitor targets.◦ Optimized and automated 7 business processes which brought error rate to 0.5% and increased the efficiency by 150%.◦ Successfully negotiated and resolved conflicts with external vendors under contract to ensure smooth operations & project KPIs.◦ Worked with market’s first-ever WhatsApp self-service channel to provide customers with their most demanded features at their fingertips and enhancing their experience.◦ Onboarded 4 million+ customers on our WhatsApp channel with monthly active users of 0.4 million.◦ Collaborated with marketing and CVM teams to upsell personalised journeys to customers which resulted in 80% revert rate and more than 5% of conversion rate on average.◦ Reduced 0.5 million calls and saved 11.7 million PKR cost with our WhatsApp channel. Show less

• • Aug 2019 - Dec 2020

  Working in commercial team as an automation specialist to automate Jazz's Customer Experience. ◦ Robotic Process Automation Project: - Leading Robotic Process Automation (RPA) Project from Jazz's Commercial end. - Identifying and prioritize business process suitable for automation. - Performing Complexity Assessment by using the Complexity Calculator and generate an effort range for automation development and standardization. - Identifying the feasibility of automating a given task or process by using the Feasibility Matrix. - Describing the CoE operating model, CoE team structure and CoE support in the RPA adoption life cycle. - Automation of 7 different use cases of customer care department. - Results in saving/automation of 3500+ manned hours/month◦ Jazz WhatsApp Self Service Channel: - Managing customer retention campaigns and campaign automation. - New customers on-boarding on WhatsApp channel. - Designing automated flows to create best experience for customer and generating rich data for us.◦ Commercial Team's Projects On-boarding: - Getting projects requirements ready for product development team. - Managing the complete delivery lifecycle of projects with product development team. Show less



GitHub

• United States
• Software Development
• 700 & Above Employee

• GitHub Campus Expert

  • Oct 2018 - Jun 2019

  Pakistan's First GitHub Campus Expert. Currently working as a community leader to empower and support student developers. Providing resources and training to students, harness free tools and technologies to improve their skills. Pakistan's First GitHub Campus Expert. Currently working as a community leader to empower and support student developers. Providing resources and training to students, harness free tools and technologies to improve their skills.



Carl von Ossietzky University of Oldenburg

• Germany
• Research Services
• 700 & Above Employee

• Software Developer Intern

  • Jun 2018 - Sep 2018

  LSL (Lab Streaming Layer) on android to synchronise EEG data with mobile sensor readings and audio for better production of data for researchers. LSL (Lab Streaming Layer) on android to synchronise EEG data with mobile sensor readings and audio for better production of data for researchers.



FOSSASIA

• Singapore
• Information Technology & Services
• 1 - 100 Employee

• Google Summer of Code Intern

  • May 2017 - Sep 2017

  ◦ Worked on an AI-based open-source personal assistant named SUSI.AI with a global team of 10+people. ◦ Researched and developed an Alexa-like skill system along with the Chatbots for 8 social media platforms. ◦ Deployed all the bot on Kubernetes (Google Cloud Platform) and it was managed via an automated deployment pipeline. ◦ Sponsored by Google via GSoC’17 ◦ Worked on an AI-based open-source personal assistant named SUSI.AI with a global team of 10+people. ◦ Researched and developed an Alexa-like skill system along with the Chatbots for 8 social media platforms. ◦ Deployed all the bot on Kubernetes (Google Cloud Platform) and it was managed via an automated deployment pipeline. ◦ Sponsored by Google via GSoC’17