Senior Vice President Operations

• May 2021 - Present

Senior Consultant

• May 2017 - Jul 2021

Management and operations consultant Management and operations consultant

Director Of Operations

• Aug 2020 - May 2021

Director of Hospitalist and Intensivist Operations

• Jan 2019 - Nov 2019

Created and coordinated the hospitalist and intensivist team schedule with Senior Administrative Director, Hospital Programs with proactive 3-6-month planning, labor/staffing mix awareness and escalation of critical staffing gaps. • Established new SAMP hospitalist and Intensivist program from the beginning. • Tracked the schedule and ensuring that adequate complement of providers are on site to ensure safe and quality patient care. • Established workflows and processes to meet performance objectives for the hospitalist programs. • Implemented processes and workflows to meet performance and financial objectives. • Identified and problem solve day-to-day site operations including matters related to payroll, credentialing, human resources and recruiting. • Developed annual budgets and have complete responsibility for P&L performance.

Director of Operations, Community Medical Providers

• Jun 2016 - Apr 2018

Designed data-driven organizational systems, policies, and processes that support organizational goals. Focused on operational excellence by improving business operations, information flow, data management, reporting, project planning, and organizational strategies. Supervised and mentor 15 office managers overseeing daily operations to ensure efficiency. • Developed pediatrics collaboration meeting to optimize and address their specific business needs. • Streamlined the medical information release process enabling practices to release medical information safely in significantly less time. Reduced turnaround time for release of information from days to hours, as well as creating a HIPAA compliant system. • Created an onboarding concierge team for providers to enhance coordination and communications between internal departments, including IT, HR, and Finance resulting in improved hiring process and increased hiring satisfaction. • Developed individual cost-benefit analysis for revenue-enhancing projects, including chronic care management. • Collaborated and coordinated with the administrators at three affiliated hospitals to initiate and implement a population management program for subset of Diabetics patients to ensure cost effective care

Integrated Administrator(Hospitalist and Emergency Medicine)/ Practice Management

• Apr 2013 - May 2016

Oversaw and directed operations for the creation and implementation of new process enhancement systems that increased quality, improved patient flow, and increased patient satisfaction within an acute care environment. • Implemented a measurable handoff process between the ED and the hospitalist team using scribes • Compiled information from internal and external sources to assist decision-makers in assessing intricate business issues such as decreasing the length of stay for chronically ill patients. • Utilized electronic Charge Capture software to create specifications for reports and analyses based on business data, which ensured greater than 90% compliance on a consistent basis. • Identified and analyzed dataset trends and patterns and constructed forecasts, recommendations, and strategic/tactical plans based on business data and market knowledge. • Collaborated with local primary care facilities and the hospitalist team to initiate a post-discharge clinic to decrease re-admission rates by extending patient care to outpatient settings.

TRAINING AND QUALITY IMPROVEMENT COORDINATOR

• Mar 2010 - Jul 2013

Managed the training and continuous education for a 27-member Physician Prior-Authorization Cross Functional team. Managed the training and continuous education for a 27-member Physician Prior-Authorization Cross Functional team.