Experience

eBay Australia

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Experience Manager

  • May 2023 - Present

• Project Lead

  • Jun 2021 - Present

  As the Seller Acquisition Lead at eBay Australia, I work directly with the program lead and wider team to ensure timely launch of a global project. I collaborate with partners and analyze data to present to leadership, train customer service teams, and co-ordinate with the marketing team to ensure an effective delivery of this program to Australian customers.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Account Manager

  • Sep 2019 - Jun 2021

  - Work with between 80-100 established Selling Partners in the Consumables and Softlines product family helping to drive growth across multiple categories including beauty, pet, health and personal care. - Work with a wide range of businesses and decision makers, from C-Level clients in the eCommerce arms of major Australian brands and retailers to smaller independent businesses. - Collaborate with Product teams to help with Selling Partner education and adoption of Amazon seller services such as Fulfilment by Amazon (FBA), Sponsored Advertising and Global Selling. - Analyse internal and industry data to understand the competitive landscape to identify customer behaviors, trends and new opportunities. - Relay Selling Partner needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Business Expert

  • Jul 2017 - Sep 2019

  - Manage 200+ SMB, Enterprise and Education accounts all verticals in the South NSW Territory. Collaborate and engage with Apple Consultant Network partner community. Introduce Apple solutions, technology and services to business customers.- Generate new leads and build relationships, connecting over the phone or in-store through workshops and events.- Discover customer needs through briefings and work with the Business team to prepare and present proposals.- For customers with more complex needs, work with the entire Business team to craft the ideal solution.- Inform and offer customers the complete suite of support options. By engaging customers to think about the possibilities of Apple technology in their businesses, help build success — not only for business team, but for the customer as well. Show less

• Product Specialist

  • Jul 2015 - Jul 2017

  - Providing exceptional customer service using in depth knowledge of the Apple product line and technology industry.- Undertaking new systems including Telstra, Vodafone and Optus contracts and was also responsible for submitting Latitude finance claims



Soul Origin

• Australia
• Food and Beverage Services
• 100 - 200 Employee

• Store Manager

  • Dec 2012 - Apr 2015

  - Developed and executed sales and profit plans that are in-line with budgetary goals. Ensured profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses. - Ensured proper team member coverage, scheduling according to the needs of business while maintaining target labor costs. - Conducted staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. - Developed and executed sales and profit plans that are in-line with budgetary goals. Ensured profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses. - Ensured proper team member coverage, scheduling according to the needs of business while maintaining target labor costs. - Conducted staffing, recruiting, interviewing, hiring, and training needs of qualified candidates.