Technical Support Specialist

• Jul 2018 - Present

I.T Support Specialist

• Apr 2017 - Dec 2017

I.T Support

• Jan 2010 - Mar 2017

Installation and configuration of Windows 2012 on IBM Servers X3650 M2, M3, & M4. Monitoring and Troubleshooting the Connectivity of Customized Application for the SMS Engine for Value Added Services for Mobile Operator. Installation, Configuration of Domain Controllers and DNS Troubleshooting. Implementing Managing and Troubleshooting of Group Policies. Sharing, Security, and accessing files and folders. Maintenance of Hardware & Software. Prepare network cabling and maintain backup data. Administrate and support users’ workstations. Provide hardware and software support to the entire team. Interacting with entire staff team.

Desktop Support Technician

• Jul 2009 - Dec 2009

Installing updating and troubleshooting Windows O/S and software issues. Monitoring servers’ performances and network communications. Creating, Deleting and modifying users and groups in the domain. Troubleshooting of desktop related issues. Implementing Managing and Troubleshooting of Group Policies. Installation and maintenance of desktop Computers. Implementing Managing and Troubleshooting of Group Policies. Installation & Configuration of windows XP. Troubleshooting and Maintenance of Network & Desktop Related. Managing users’ ability to access data from fileserver by applying Access Control lists. Monitoring Database server and backing up daily. Communications with all departments through MS-Outlook express.

Internal PC Support Specialist

• Jul 2008 - Mar 2009

Provide Functional and technical support, Troubleshooting and diagnosing hardware and software problem, including desktop, laptop, lan and Remote Systems. Assisted in the installation and updating of software’s as well as the setup and Troubleshooting of all equipment. Tracked and de-escalated technology and both computer and telephone equipment systems. Expertly installed, configured, monitored and troubleshoot PC, s and related hardware on all OS platforms. Oversaw the investigation and resolution of hardware and software issues both remotely and onsite. Performed wiring and daily maintenance of internal computer systems. Resolved Windows related issues, Internet Explorer issues and other PC software related issues. Installation, Configuration & Knowledge of Microsoft Windows 2003 Server, Microsoft windows 2000 Server, Microsoft 2000 Professional & Microsoft Windows 98. Networking Using Coaxial Cable & CAT 5 CAT 6 Cable (Straight & Cross Cabling) for Microsoft Windows 2003 Server, Microsoft Windows 2000 Server & Workstation, Microsoft Windows XP. Installation & Configuration of Network Printers for Microsoft Windows 2003, 2000 Server & Professional & Workstation. DNS/DHCP Configuration of Microsoft Windows 2000/Professional Assembling Installation & Troubleshooting of Computer Hardware (IBM, HP, Compaq, Lenovo, Zenith, Etc. Configuration and Troubleshooting of Printer (T.V.S, Epson, Wipro, HP, Etc. Installation, Configuration of Modem & Internet Connection.