Experience

Perfetto - Nespresso's Exclusive Distributor

• United Arab Emirates
• Food and Beverage Services
• 1 - 100 Employee

• • Jul 2021 - Present

  -Manage the overall performance of the boutique, including sales, inventory management, visual merchandising, staffing, and customer service-Develop and implement strategies to drive sales and meet targets, including promotional campaigns, events, and partnerships-Train, coach, and motivate a team of client advisors to deliver exceptional customer experiences, achieve sales targets, and maintain a deep knowledge of Nespresso products and coffee-Monitor and analyze sales and inventory data to identify trends and opportunities for improvement-Ensure operational excellence by implementing and enforcing policies, procedures, and standards for the boutique-Handle customer inquiries and complaints, and ensure timely and satisfactory resolution-Collaborate with other departments to ensure seamless operations and a consistent brand experience across all channels Show less

• • Mar 2019 - Jun 2021

  -Support the Store Manager in managing the day-to-day operations of the store, including inventory management, visual merchandising, and staffing-Deliver exceptional customer experiences by providing expert advice on Nespresso products and coffee, handling customer inquiries and complaints, and ensuring a consistent brand experience-Assist in developing and implementing strategies to drive sales and meet targets, including promotional campaigns, events, and partnerships-Train and coach team members on Nespresso products, coffee, and customer service skills-Monitor and analyze sales and inventory data to identify trends and opportunities for improvement-Collaborate with other departments to ensure seamless operations and a consistent brand experience across all channels-Assume the responsibilities of the Store Manager in their absenc Show less

• • Aug 2016 - Feb 2019

  -Lead and manage a team of client advisors to deliver exceptional customer experiences.-Develop and implement strategies to drive sales and meet targets.-Train and coach team members on Nespresso products, coffee, and customer service skills.-Maintain a deep knowledge of Nespresso products, coffee, and industry trends to provide expert advice to customers and team members.-Monitor inventory levels and ensure stock availability to meet customer demand.-Handle customer complaints and ensure timely and satisfactory resolution.-Collaborate with other departments to ensure seamless operations and a consistent brand experience. Show less

• • Jun 2014 - Jul 2016

  – greet and assist customers with customer queries and sales and in their general experience in the retail outlet.– advise and assist with all aspects of customer service and satisfaction, including helping to resolve customer complaints and queries– process customer returns with refunds or exchanges in accordance with organisation policy– process returned products in accordance with organisation policy– know the organisation, brand values and the stock– advise customers as to stock and purchasing generally to provide for a first class customer experience and helping to maximise sales– maintain excellent service and standards– assist with managed returns including checking/verification, quality control and storage and completing all applicable documentation/data entry– assist with stock control, storage and levels to maximise sales– follow cash handling procedures and use the electronic point of sale system to ensure accurate recording of sales, stock throughput and stock levels.– maintain accurate records, in accordance with applicable criteria and guidelines– assist with security issues to help minimise losses– ensuring the retail outlet, products and displays are clean and tidy at all times– immediately report problems that may impact on the organisation and/or its customers to Line Manager– support to all other retail outlets and head office with information and market insight– set an example for team members of commitment, retailing expertise, customer service, brand values, work ethics and habits and personal character– responsibly use resources and control expenses to meet budgetary controls– adhere to all organisation policies and procedures– interact and co-operate with all members of the organisation, its suppliers Show less

• • Dec 2013 - May 2014

  -Acting as an ambassador for Nespresso,welcoming clients and identifying their needs in a customer-centric approach.• Selling Nespresso products and achievingsales targets.•Capturing client's data to develop long-lasting relationships with existing and new clients and updating their information in the database.• Ensure high outcoming of mysteryshopper visits.