Experience

Agency X Company

• Canada
• Advertising Services
• 1 - 100 Employee

• Project Manager / Operations Manager

  • Feb 2020 - Present

  * Optimized the introduction of new municipality-focused SaaS product "Smartpolis" to the North American market through coordination of different marketing initiatives, leading to 6000+ new prospects in 1 year* Strategized and oversaw execution of outbound marketing efforts for SaaS products, leading to the first product demos being booked ahead of schedule and exceeding targets by 67%* Created a client-specific SaaS implementation plan, to help onboard new municipal users, allowing for the smooth onboard of one major European city* Introduced new Asana templates for Business Development and Marketing roles, leading to higher employee satisfaction, and 50% decrease in employee turnover* Successfully coordinated large project budgets, resulting in clients consistently staying at least 10-15% under budget each quarter* Maximized web development experience to monitor commits, branches and pull requests being made in each front-end repository to ensure that front-end devs were completing their tasks on time and providing meaningful changes

• Project Manager / Strategy & Design Lead

  • Sep 2018 - Feb 2020

  * Spearheaded implementation of project management software Asana in the organization, and aided in creating 10+ marketing templates that allowed for the onboarding of 5 new clients and the hire of 2 new full-time employees* Delivered design for 100+ customer-facing web/app pages for “Smartpolis” web portal and mobile phone app, which helped cut product development hours by ~15%* Designed, coordinated, and executed 11 Wordpress web builds (and ongoing maintenance) for clients within the infrastructure, technology, real-estate development, and restaurant industries* Eliminated 15+ hours/month of client team meeting time by implementation of SourceTree as a Git GUI, allowing for streamlined visualization for all repositories

• Project Coordinator / Strategy & Design Lead

  • May 2017 - Sep 2018

  * Balanced workloads/budgets between 15+ external contractors, completely eliminating project deadline extension requests* Re-designed Agency X website, leading to improved professional sales pitches for team members



ID Technologies

• Canada
• Software Development

• Product Lifecycle Management Consultant, UX/UI Designer

  • Apr 2020 - Present

  * Worked alongside front-end development team and executive team to aid in product lifecycle management, including market research, prototyping, customer profiling, and testing * Developed front-end portal pages, using technologies such as HTML, CSS, Javascript, etc. * Lead the design of several customer-facing interfaces for SaaS products and web apps which dramatically reduced revision time in development * Worked alongside front-end development team and executive team to aid in product lifecycle management, including market research, prototyping, customer profiling, and testing * Developed front-end portal pages, using technologies such as HTML, CSS, Javascript, etc. * Lead the design of several customer-facing interfaces for SaaS products and web apps which dramatically reduced revision time in development



Pacifica Nurseries

• Abbotsford, British Columbia, Canada

• Project Coordinator

  • Jun 2014 - Aug 2016

  * Assisted in coordinating procurement for large commercial landscaping projects, ensuring correct items were always in stock * Organized pickups and deliveries between suppliers, warehousing, and clients, often cross-border * Aided in quality-control and ensuring customer satisfaction by communicating with clients post-delivery * Assisted in coordinating procurement for large commercial landscaping projects, ensuring correct items were always in stock * Organized pickups and deliveries between suppliers, warehousing, and clients, often cross-border * Aided in quality-control and ensuring customer satisfaction by communicating with clients post-delivery