Experience

Hargrove Controls & Automation

• United States
• Industrial Automation
• 1 - 100 Employee

• Controls & Automation Specialist

  • Feb 2019 - Present

  Controls & Automations Specialist bringing expertise in Multiple DCS/PLC/HMI systems, including Rockwell Automation, Yokogawa, etc. in a project oriented role. Controls & Automations Specialist bringing expertise in Multiple DCS/PLC/HMI systems, including Rockwell Automation, Yokogawa, etc. in a project oriented role.



Rockwell Automation

• United States
• Automation Machinery Manufacturing
• 700 & Above Employee

• Technical Support Engineer

  • Jan 2016 - Jan 2019

  Work with customers to resolve their application and product issues, which will allow the customer to maintain/improve their system. Product expertise includes many of the products in the FactoryTalk Suite, including Historian SE & ME, VantagePoint, View SE, AssetCentre, Transaction Manager, and more. Also have experience with RSLinx, ControlLogix, RSLogix5000, Studio 5000, and View ME. • Apply skills developed over 5+ years in technical support to effectively manage, prioritize, troubleshoot, and resolve issues for a variety of stakeholders • Provide support for over 10 products (Data Management, Asset Management, Visualization, Web Reporting, etc) which are used in conjunction with hundreds of other products • Maintain expectations and ensure satisfaction so that Service Level Agreements are met • Be able to use root cause analysis to trace symptoms and issues to their underlying causes (involves reading logs from products, Windows Event Viewer, doing research, and testing in lab environment to reproduce issues, etc) • Continually update own knowledge in the operation of product lines to keep up with regular releases of newer versions • Write Technical Notes, Technical Bulletins, and other documentation to inform stakeholders of solutions to commonly experienced problems, work around, problematic installation practices, etc. to improve customer satisfaction and acceptance



CGI

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Consultant/Junior Business Analyst

  • Jul 2013 - Jan 2016

  Provide Advisory Services and Support to designated IT staff at over 30 Health Systems across North America. • Routinely monitor servers at client sites to resolve issues of various scale and severity when found and reporting them to the required parties. • Support the Sovera Post Discharge Solutions (Patient Financial Services, Health Information Management, and Human Resources) which are implemented at client sites. • Assist designated IT staff at client sites in resolving issues of various scale and severity involving IBM FileNet and DataCap, UNIX, Oracle, SQL, VM, Web Servers(IIS), and more. • Using multiple issue tracking solutions such as JIRA and Test Track to create, assign, troubleshoot, resolve, and close tickets. • Prioritizing issues of various scale and severity to ensure all stakeholders remain satisfied.



EarthLink

• United States
• Telecommunications
• 700 & Above Employee

• Intern - IT Infrastructure Operations

  • Jun 2012 - Aug 2012

  • Designed SharePoint sites integral to organizational operations •Tested and debugged software features • Provided quality assurance • Improved collaboration among employees, managers, and executives • Designed SharePoint sites integral to organizational operations •Tested and debugged software features • Provided quality assurance • Improved collaboration among employees, managers, and executives