Experience

Ministry of Foreign Affairs

• Alternative Dispute Resolution
• 700 & Above Employee

• Systems Network & Infrastructure Administrator

  • Nov 2011 - Present

  KEY RESPONSIBILITIES ► Handling Ministry Infrastructure Network projects besides conducting embassy’s network infrastructure surveys and supporting embassy's units and design and costing of specific network solutions. ► Designing and implementing all aspects of Infrastructure, Core, Access Switches and Networks besides Access points. ► Working with the engineering team for effectively upgrading Data Center Networks of the Ministry to ensure adherence to MOFA Ministry & sultanate Embassy’s strategy when designing new projects. ► Playing a key role in disaster recovery (DR) solutions for network infrastructure, building, configuration and troubleshooting of Access switches, besides supervising Wireless Project (AP) in the year 2013. ► Configuring Core, Access Switches Layer 3, Layer 2, handling Access Devices Data Center Room and managing teams to ensure consistency. ..and much more. KEY ACHIEVEMENTS ☞ Worked in a large team of Networking and Security professionals and improved overall efficiency. ☞ Received acknowledgement for being an effective team player thereby reducing conflicts. Show less



EZDAN REAL ESTATE

• Call Center Agent

  • Aug 2009 - Aug 2010

  KEY RESPONSIBILITIES ► Receiving customer calls, briefing them about our project requirements, describing Ezdan project locations etc. to ensure consistency and credibility. ► Maintaining customer database, discussing with senior management and suggesting improvements to data collection processes respectively. ► Marketing Ezdan products(unit), dealing with other real estate agent offices across the country and reply to customer emails and queries promptly. ► Overseeing office business, records and financial details and participating in senior management discussions for improvement in team management and skill utilization techniques. ► Acting as company representative at all times and striving to maintain a positive business reputation to customers on social media. KEY ACHIEVEMENTS ☞ Worked in a team environment and improved overall efficiency and productivity. ☞ Reduced customer complaints to a large extent and received “Best Employee Award” during my tenure. Show less