Alan Gale, MA
Technical Trainer at Appian Corporation- Claim this Profile
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Bio
David Golding
I worked with Alan for a little over a year at Dovetail and would heartily (and without hesitation) recommend Alan for any position. He is thoroughly professional, knowledgeable, approachable and always shows a willingness to help. He was my trainer when I first joined Dovetail and my ability to very quickly get up to speed with the system and to begin understanding how it works was chiefly down to Alan. I can unreservedly recommend Alan for any position he is in line for.
Belinda Hill
I worked with Alan at Fiserv. Alan is a very effective manager and managed training both internal and with Customers. Alan is thorough in his delivery and content as well as personable and professional. He is diligent, well spoken and written and ensures bases are covered. I would recommend Alan to any organization who is looking for a dedicated manager who takes pride in his work and delivers!
David Golding
I worked with Alan for a little over a year at Dovetail and would heartily (and without hesitation) recommend Alan for any position. He is thoroughly professional, knowledgeable, approachable and always shows a willingness to help. He was my trainer when I first joined Dovetail and my ability to very quickly get up to speed with the system and to begin understanding how it works was chiefly down to Alan. I can unreservedly recommend Alan for any position he is in line for.
Belinda Hill
I worked with Alan at Fiserv. Alan is a very effective manager and managed training both internal and with Customers. Alan is thorough in his delivery and content as well as personable and professional. He is diligent, well spoken and written and ensures bases are covered. I would recommend Alan to any organization who is looking for a dedicated manager who takes pride in his work and delivers!
David Golding
I worked with Alan for a little over a year at Dovetail and would heartily (and without hesitation) recommend Alan for any position. He is thoroughly professional, knowledgeable, approachable and always shows a willingness to help. He was my trainer when I first joined Dovetail and my ability to very quickly get up to speed with the system and to begin understanding how it works was chiefly down to Alan. I can unreservedly recommend Alan for any position he is in line for.
Belinda Hill
I worked with Alan at Fiserv. Alan is a very effective manager and managed training both internal and with Customers. Alan is thorough in his delivery and content as well as personable and professional. He is diligent, well spoken and written and ensures bases are covered. I would recommend Alan to any organization who is looking for a dedicated manager who takes pride in his work and delivers!
David Golding
I worked with Alan for a little over a year at Dovetail and would heartily (and without hesitation) recommend Alan for any position. He is thoroughly professional, knowledgeable, approachable and always shows a willingness to help. He was my trainer when I first joined Dovetail and my ability to very quickly get up to speed with the system and to begin understanding how it works was chiefly down to Alan. I can unreservedly recommend Alan for any position he is in line for.
Belinda Hill
I worked with Alan at Fiserv. Alan is a very effective manager and managed training both internal and with Customers. Alan is thorough in his delivery and content as well as personable and professional. He is diligent, well spoken and written and ensures bases are covered. I would recommend Alan to any organization who is looking for a dedicated manager who takes pride in his work and delivers!
Credentials
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Appian Certified Lead Developer
Appian CorporationApr, 2022- Sep, 2024 -
Appian Certified Associate Developer
Appian CorporationMay, 2021- Sep, 2024 -
Appian Certified Senior Developer
Appian CorporationMay, 2021- Sep, 2024
Experience
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Appian Corporation
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United States
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Software Development
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700 & Above Employee
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Technical Trainer
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Oct 2019 - Present
• Appian Certified Lead Developer (April 2022)• Responsible for Client/Partner training delivery on the Appian low-code development platform• Blended learning deliveries, from in-class courses to fully remote deliveries• Delivery of technical 5-day courses, 3-day advanced courses, and business 3-day overviews• Provision of extensive industry experience which has directly impacted the Appian training team delivery approach • Appian Certified Lead Developer (April 2022)• Responsible for Client/Partner training delivery on the Appian low-code development platform• Blended learning deliveries, from in-class courses to fully remote deliveries• Delivery of technical 5-day courses, 3-day advanced courses, and business 3-day overviews• Provision of extensive industry experience which has directly impacted the Appian training team delivery approach
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DPR Limited
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International Trade and Development
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Training Manager
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Mar 2019 - Oct 2019
Responsible for the inception of a training suite deliverable to both internal staff and to DPR Clients Responsible for the inception of a training suite deliverable to both internal staff and to DPR Clients
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Dovetail
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United States
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Design Services
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1 - 100 Employee
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Manager, Training and Documentation
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Nov 2011 - Jan 2019
Responsible for creating and delivering a Technical Product training programme from inception to completion, undertaking gap analysis, engaging with SMEs and Product Owners. Devised all course content and lesson plans, delivering an internal pilot course to confirm content and timing, and engaging with technical teams to develop a stand-alone training environment.Interacted with testing and Client-facing teams to identify any extant material applicable for re-use, creating a Product Training Catalogue, detailing additional courses to supplement the initial training, identifying modules to develop a client-specific training programme. Functioned as the Company representative for all training deliveries, providing training to 4-50 individuals, specifically contracted by a key Client for 3 months, delivering bespoke training in Canada.Provided sales/pre-sales support, validating Proof of Concept capabilities at critical stages of sales negotiation, instrumental in winning new business, differentiating company from competitors, manipulating new resources and ensuring full value within a short space of time, implementing blended learning. Supplied Train-the-Trainer training, delivering practical delivery guidance as well as examining programme content, engaging with SMEs, Managers, Product Owners, and Quality Assurance, operating cross-departmentally, attaining year on year financial/revenue KPIs.Created detailed technical training packages for immediate use by Clients or new internal trainers, and collected feedback/metrics to confirm outstanding level of Client satisfaction and significant project cost savings, presenting these at CEO / board level.
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Herbert Smith LLP
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United Kingdom
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1 - 100 Employee
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Technology Trainer
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Oct 2011 - Nov 2011
I operated within a high-pressured, time-starved environment during a technical upgrade, delivering highly-focused training in a precise sequence and timeframe, resolving IT issues and queries, swiftly and knowledgeably. I operated within a high-pressured, time-starved environment during a technical upgrade, delivering highly-focused training in a precise sequence and timeframe, resolving IT issues and queries, swiftly and knowledgeably.
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Lloyds Banking Group
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United Kingdom
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Financial Services
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700 & Above Employee
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E-Payments Trainer
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Mar 2011 - Oct 2011
Delivered interactive, classroom-based training for customer-facing staff, covering: payments training (CHAPS/SWIFT), user interface conversion, customer service interaction skills, with subsequent access to e-learning for top-up skills training, and assessed learning, managing change. Delivered interactive, classroom-based training for customer-facing staff, covering: payments training (CHAPS/SWIFT), user interface conversion, customer service interaction skills, with subsequent access to e-learning for top-up skills training, and assessed learning, managing change.
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Ashbury Training
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United Kingdom
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Professional Training and Coaching
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1 - 100 Employee
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Smart Technology Trainer - Marks and Spencer
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Jan 2011 - Mar 2011
Trained customer-facing staff, following national roll out of new hardware/software, covering training on a significantly updated EPOS system. Trained customer-facing staff, following national roll out of new hardware/software, covering training on a significantly updated EPOS system.
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IT Trainer / Course Developer
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May 2010 - Oct 2010
Developed and delivered classroom role-play sessions, supporting soft-skills training to first-line IT support analysts. The sessions covered: interacting with customers, logging calls, de-escalation of volatile situations, first-line analysis/resolution of technical issues, and subsequent escalation/reporting. Developed and delivered classroom role-play sessions, supporting soft-skills training to first-line IT support analysts. The sessions covered: interacting with customers, logging calls, de-escalation of volatile situations, first-line analysis/resolution of technical issues, and subsequent escalation/reporting.
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Foreign and Commonwealth Office
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United Kingdom
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Government Administration
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700 & Above Employee
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IT Trainer (F3G)
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Aug 2009 - Apr 2010
Description Responsible for delivering training to embassy/high commission staff, from Ambassadors to gardeners.Focused on a range of topics, including: initial log on and subsequent account/email set-up, internet/email security, documents/records management, FCO procedures and protocol, and hardware maintenance/replacement.I assisted with the technical set-up of a personal network for the British High Commissioner to India, delivering subsequent one-to-one training to the High Commissioner, and provided individual training to senior staff in Israel, Panama, Guatemala, Bermuda, Saudi Arabia, Malawi.
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Engagement Manager within Information Management
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Jun 2006 - Jun 2009
Ultimately responsible for the training element within the roll-out of a bespoke eDRM system across the entire NPIA (spread across the UK - frequent overnight stays), reporting directly to the Program Manager. Responsible for: Management of the training team (3 trainers), including interim and annual reportsTraining budgetMonitoring risks and issues and escalating them to the PM if/as requiredFull engagement at stakeholder meetingsDelivery of both an interim and final study report on Document and Records handling to senior management, giving a trend analysis and highlighting any potential Information Management security flawsAssisting with the creation and implementation of new policies and subsequently educating users on themProduction and upkeep of all training materialCoordinating and delivering group presentations at a high level of detailCoordinating and delivering 1 to 1 training at a lower level of detailFloor-walkingCo-ordinating communications and interviews at multiple sites across the UK, at all levels of the organisationManaging the workflow process, ensuring continuity, and managing all documentation and recordsMeeting tight project deadlines
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HQ Land
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United States
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Design Services
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Support Officer
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Feb 2006 - Jun 2006
IT support and advice to the various projects within the Output Delivery Program such as:Advice on interdependencies/overlaps of informationIdentification of the need for interfaces between the project applications Restructuring of Intranet based Web site, to ease navigation and bring it in line with new Land policies. Identification/mitigation of project risks IT support and advice to the various projects within the Output Delivery Program such as:Advice on interdependencies/overlaps of informationIdentification of the need for interfaces between the project applications Restructuring of Intranet based Web site, to ease navigation and bring it in line with new Land policies. Identification/mitigation of project risks
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Developer/Trainer
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Nov 2004 - May 2005
Production of a full TNA in accordance with JSP 502 for a military satellite communications system, and all subsequent training material. Delivery of training to end-user personnel. This was a high level "train the trainer" situation, involving one off courses - all training material was handed over to the trainers at the end of each course Production of a full TNA in accordance with JSP 502 for a military satellite communications system, and all subsequent training material. Delivery of training to end-user personnel. This was a high level "train the trainer" situation, involving one off courses - all training material was handed over to the trainers at the end of each course
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MOD
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United States
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Business Consulting and Services
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1 - 100 Employee
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Developer and Instructor
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Feb 2001 - Nov 2004
Analysis of a Secret military Europe-wide WAN (ISIS) and production of a suitable systems administrator course. Delivered to over 350 students. (Course size varied from 1 to 10 students)Delivery of the course to both military personnel and their civilian counterparts - course included all areas of IT administration, such as account and email generation and maintenance, security, NT permissions, troubleshootingAnalysis of training required to ISIS helpdesk operatorsProduction and delivery of ISIS helpdesk course to 18 students in total
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H.M.Forces (Army)
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United Kingdom
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Defense & Space
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700 & Above Employee
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IT Administrator
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Jul 1998 - Feb 2001
Full administration of a NT4 LAN, including: Administer/create accounts and set privileges on NT4 using administrative privileges Provide expert face to face, and/or remote support to over 1000 users on a WANSupport any problems with NT servers and Microsoft Exchange Full administration of a NT4 LAN, including: Administer/create accounts and set privileges on NT4 using administrative privileges Provide expert face to face, and/or remote support to over 1000 users on a WANSupport any problems with NT servers and Microsoft Exchange
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Project Office
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Feb 1995 - Jul 1998
Carried out investigations of system failings to form trend analysis for use by respective equipment support managers.Provided a helpdesk facility to users, offering expert technical advice and support. Carried out investigations of system failings to form trend analysis for use by respective equipment support managers.Provided a helpdesk facility to users, offering expert technical advice and support.
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REME Private to Staff Sergeant
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Oct 1986 - Feb 1995
9 (of a total of 14) years military experience, including:Basic military trainingPhysical Training Instructor, responsible for the fitness of individuals of all ranks4 years stationed in Dortmund, Germany acting as 1st and later as 2nd line equipment support6 months United Nations detachment stationed in Cyprus as a peacekeeper mediating between Greek and Turkish Cypriots. Responsible for 12 menExpertly proficient in the diagnostic repair of Electronic Repair VehiclesInvolved in on-going electronics trainingHND - Electronic Engineering
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Education
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2019 - 2022
The Open University
Master of Arts - MA, English Language and Literature, General -
2005 - 2009
The Open University
BA (Hons) 2:1, Literature -
1997 - 1998
Worcester College of Technology
HNC, Computer Science -
1987 - 1997
School of Electronic Engineering
BTEC, Electronic Engineering -
1995 - 1996
HND
HND, Electronic Engineering -
1982 - 1984
Cowes High School
Level's, Mathematics, English Language, English Literature, Physics
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