Experience

Multilingual Connections

• United States
• Translation and Localization
• 1 - 100 Employee

• Business Development Manager

  • Jul 2023 - Present

  United States



R CONNECT Consulting & Training LLC.

• Senior Sales Director

  • Jul 2021 - Present

  Delaware, Estados Unidos WINS: Acquire the first 4 client contracts with 5 trainings per year Implemented a marking plan focused on inbound marketing to retain and grow organically and paid campaigns. • Developed and maintained long-term relationships with key clients and closed deals to increase company revenue. • Manage a team of trainers to provide sales-marketing trainings based on client’s needs. • Manage a team of sales reps, comm managers and art designers for daily tasks a lead assignation. • Meet… Show more WINS: Acquire the first 4 client contracts with 5 trainings per year Implemented a marking plan focused on inbound marketing to retain and grow organically and paid campaigns. • Developed and maintained long-term relationships with key clients and closed deals to increase company revenue. • Manage a team of trainers to provide sales-marketing trainings based on client’s needs. • Manage a team of sales reps, comm managers and art designers for daily tasks a lead assignation. • Meet directly with clients to retain and close deals for training services. • Work on strategies for agile process for improvement in our CRMs. • Create a yearly budget for all commercial activities. • Ensure quarterly metrics are reached. Show less



AIV Asociación Internacional de Ventas

• Panama
• Professional Training and Coaching
• 1 - 100 Employee

• Embajador de la Asociación Internacional de Ventas

  • Feb 2021 - Present

  Guatemala City, Guatemala, Guatemala



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Project Manager

  • Mar 2019 - Present

  Gutamala City, Guatemala Driving revenue by providing Subject Matter Expertise to Sales /Sales Support to trouble shoot Order and Services Contract Data Base issues. Leads day to day operational activities chartered with business process ownership of mission-critical contracting applications. Plans, coordinates and executes projects related to process improvement through RPA Robotics. Works daily Error Reports in ecosystem, resolving tactically and strategically for US operations. Evaluates user access… Show more Driving revenue by providing Subject Matter Expertise to Sales /Sales Support to trouble shoot Order and Services Contract Data Base issues. Leads day to day operational activities chartered with business process ownership of mission-critical contracting applications. Plans, coordinates and executes projects related to process improvement through RPA Robotics. Works daily Error Reports in ecosystem, resolving tactically and strategically for US operations. Evaluates user access exception requests for approval. Embraces technology and business process innovation, including the ability to drive application designs and generation of documented requirements. Prop poses, designs project charters for new projects upon business requirements. Works with contract specialists, price annalists, developers and IT vendors to accomplish timelines on every project. Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Senior Sales KAM

  • Jan 2015 - Mar 2019

  Guatemala City, Guatemala, Guatemala Responsible for administrating and processing existing and new Xerox’s Manage Print Services contracts. Oversees companies in NA and LATAM for all Xerox and 3rd party printing devices. Responsible for processing large order fleets from order entry and delivery. Leading processes for installing and removing equipment for various accounts such as: Bank of New York Mellon, Procter & Gamble, Enterprise Rent-a-Car, PNC Financial, AT&T, General Electric, and Bank of America among… Show more Responsible for administrating and processing existing and new Xerox’s Manage Print Services contracts. Oversees companies in NA and LATAM for all Xerox and 3rd party printing devices. Responsible for processing large order fleets from order entry and delivery. Leading processes for installing and removing equipment for various accounts such as: Bank of New York Mellon, Procter & Gamble, Enterprise Rent-a-Car, PNC Financial, AT&T, General Electric, and Bank of America among others. Implemented QA projects to control and measure VSAs quantity and performance. Led a team in sales for UPS Logistics sales and Client services (15 reps)

• Inside Sales manager BPO (call Center),

  • Nov 2011 - Dec 2014

  Guatemala City Led 15 sales and client services representatives to make and receive calls for our client UPS Logistics in the inside sales department. Reported the following KPIs: Calles dialed, inbound calls, abandoned rate, Average Handle time, Average queue length, Adherence to schedule Fist call resolution, closed sales, call quality, Client satisfaction, issues resolved, all in compliance with SLAs. All calls were related to new sales, up sales and customer services for client shipping ground, air… Show more Led 15 sales and client services representatives to make and receive calls for our client UPS Logistics in the inside sales department. Reported the following KPIs: Calles dialed, inbound calls, abandoned rate, Average Handle time, Average queue length, Adherence to schedule Fist call resolution, closed sales, call quality, Client satisfaction, issues resolved, all in compliance with SLAs. All calls were related to new sales, up sales and customer services for client shipping ground, air and freight, • Coach and trained reps on customer satisfaction techniques • Coach reps based on their Quality Assurance score weekly. • Set daily meetings for motivation and goal setting. • Structure schedule for staff. • Structure the bonus and commission budget strategically towards reaching company´s objectives and goals.



Hunter Warfield

• United States
• Financial Services
• 1 - 100 Employee

• Collector-Asset investigator

  • 2010 - Dec 2010

  Guatemala, Guatemala, Guatemala Responsible for Third Party Collections-Investigates debtor’s Assets and collect debt via telephone for Real State Agencies. • Coordinates collectors and assigns U.S territories. • Meets collection monetary goals on monthly goals



Red Ventures

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Sales Manager

  • Jul 2008 - Aug 2010

  Guatemala, Guatemala, Guatemala Developed and maintained long-term relationships with key clients and closed deals to increase company revenue Manage a team of trainers to provide sales-marketing trainings based on clients needs. Work on strategies for agile process for improvement in our CRMs. Create a yearly budget for all commercial activities. Ensure quarterly metrics are reached Managed a team of 18 sales and retaliation reps



24/7Communication

• Poland
• Public Relations and Communications Services
• 1 - 100 Employee

• Client Service Rep.

  • Jan 2008 - Jul 2008

  Guatemala, Guatemala, Guatemala Answer inbound calls related to customer issues on Sears appliances Provide support over the phone needed, if needed transfer the call to the correct department. Make inbound sales calls for clients interested in repair insurance agreements for appliances. Analyze data to provide feed back on customer satisfaction.