Experience

Blue Diamond Resorts

• Barbados
• Hospitality
• 400 - 500 Employee

• Director general de hotel

  • Aug 2022 - Present

  Hotel All Inclusive con 250 habitaciones distribuidos en bloques de 2 niveles, rodeado de hermosos espacios y jardines, peculiarmente flanqueado por un apacible playa y mar y por otro lado una pequeña montaña con vegetación exuberante que crea un ambiente de tranquilidad elaborada por la naturaleza. Con la meta de desarrollar aún más el exitoso Hotel Memories Jibacoa, a través de continuar la implementación y aseguramiento de los sistemas y procedimientos de Servicio integral en Habitaciones, Alimentos y Bebidas, Ventas, Marketing y Mantenimiento creados por Blue Diamond, Sobre todo, el cuidado y mejora de la calidad de manera continua, a través de programas de formación de un grupo selecto de colaboradores, con un profundo espíritu de servicio y cuidado hacia el huésped. Con enfoque de trabajo en equipo, búsqueda y desarrollo continuo de cualidades y aptitudes, se hacen los cambios estratégicos, definiendo el mejor lugar para cada colaborador, y asegurando un alto nivel de satisfacción de huéspedes. Show less



Iberostar Group

• Spain
• Hospitality
• 700 & Above Employee

• Director Iberostar Selection Bella Vista Varadero

  • Oct 2019 - Mar 2021

  Hotel All Inclusive con 850 habitaciones con cerca de 3 años de apertura y con la meta de Implementar los sistemas y procedimientos de Servicio, Calidad, Alimentos y Bebidas, Habitaciones, Ventas, Marketing y Mantenimiento creados por Iberostar, a través de programas de formación de colaboradores,Con enfoque de trabajo en equipo, búsqueda y desarrollo continuo de cualidades y aptitudes, se hacen los cambios estratégicos, definiendo el mejor lugar para cada colaborador, asegurando un alto nivel de satisfacción de huéspedes. Show less

• Director Hotel Iberostar Habana Riviera

  • Apr 2018 - Sep 2019

  Implementación de sistemas y procedimientos de Servicio, Calidad, Alimentos y Bebidas, Habitaciones, Ventas, Marketing y Mantenimiento creados por Iberostar, a través de programas de formación de colaboradores.Con enfoque de trabajo en equipo, búsqueda y desarrollo continuo de cualidades y aptitudes, se hacen los cambios estratégicos, definiendo el mejor lugar para cada colaborador, con esto logramos avanzar en TripAdvisor del lugar 28 al 5 en solo tres meses asegurando un alto nivel de satisfacción de huéspedes.Participo en la coordinacion y seguimiento de la remodelación profunda del Hotel Iberostar Habana Riviera, que abarca tanto habitaciones como áreas públicas e instalaciones, con una inversión de más de 60 millones de dólares. Show less



NH Hotel Group

• Spain
• Hospitality
• 700 & Above Employee

• MANAGING DIRECTOR

  • Feb 2014 - Mar 2018

  • NH Capri Hotel opening in 2014,• improvement of systems and procedures for Service, Quality, Food and Beverage, Rooms, Sales, Marketing and Maintenance created by NH Hotel Group, through employees training programs. • During the second year operation profit margins like NOI, GOP and EBITDA we have improved up to 19% over plans• With a strong team work focus, and a continuous search for new alternatives for guest satisfaction business, we are in the 4th place on TripAdvisor, and 2nd place in HolidayCheck at Havana, Cuba Show less

• Director Hotel NH Capri

  • Feb 2014 - Mar 2018



Krystal Cancun Hotel

• Cancún y alrededores, México

• General Manager

  • Sep 2002 - Jan 2012

  Achievement of the financial objectives and annual budgets exceeding the NOI, GOP and EBITDA year over year. The successful management and operation of Krystal Cancun Hotel, even though its complexity of the business unit, due to the European plan, All Inclusive plan and Time Share. Constantly informed of the Hotel market positioning on domestic and international markets by benchmarking activities, allowing me to take decisions and actions, focused in the achievement of the REVPAR that allowed the hotel to have high financial results. Professional crisis management, over Hurricane Wilma in 2005 guests were carefully looked after during the five day’s event in the Hotel shelter, achieving excellent results and a high level of satisfaction even though the difficulties resulting from the Hurricane affectation. Management and supervision of hotel reconstruction and renovation with an investment of more than 5MD. Design, reconstruction and renovation of Bogart´s Restaurant & Lounge, with an investment of more than 1MD Acquisition of building permits for one hundred and twenty three (123) additional rooms and commercial areas for Krystal Cancun Hotel. Management and supervision of new areas, damage control logistics to reduce side effects on the guests caused by the construction. The Hotel permanently reached first place in occupancy and room rate compared to its competitive set. The ratios productivity constantly exceeded the budgets up to 7% After a reengineering process and multitask training, achievement of hotel operations in its different forms with a .63 employee factor per available room Show less



Hilton Hotel, Mex. City Airport

• Mexico City Airport

• General Manager

  • Sep 2000 - Apr 2002

  In a two month period achievement of the 25% increased in the REVPAR representing an amount of $ 30.00 USD per occupied room, a reduction of only one percentage point occupancy due to a market study focused to an specific market segmentation. Designed and implementation of a multifunctional employee training system reducing the headcount by 39% without affecting the quality of service and taking action to strengthen the work environment. Expanded the Hotel operation was achieved through Catering services to the Mexico City Airport Convention Center, as well as food and beverage service to national and international Mexicana Airline lounges. Show less



NH Krystal hotel Cancun

• Cancún Q. Roo, México

• Resident Manager

  • Sep 1997 - Sep 2000

  Hotel Management and Administration of the operational areas of Food and Beverage, Rooms and Sales, implementation of quality standards, service training program development. Hotel Management and Administration of the operational areas of Food and Beverage, Rooms and Sales, implementation of quality standards, service training program development.



Hotel Krystal Puerto Vallarta

• Puerto Vallarta, Mexico

• Resident Manager

  • Sep 1993 - May 1997

  Management of Food and Beverage area. Villa rooms remodeling works supervision. increase of positive feedback of guest satisfaction, increas of travel agencies rating from 80% to 92%. Management of Food and Beverage area. Villa rooms remodeling works supervision. increase of positive feedback of guest satisfaction, increas of travel agencies rating from 80% to 92%.



Paraiso Radisson Hotel. Manzanillo

• Manzanillo Colima, Mexico

• F & B Director

  • Nov 1992 - Sep 1993

  Food & beverages Direction Food & beverages Direction



Paraiso Radisson Hotel. Mexico City

• Mexico City

• F & B Director

  • Dec 1989 - Nov 1992

  Corporative F & B Director Corporative F & B Director



Hotel Fiesta Americana cancun

• Cancun Q. Roo, Mex

• F & B Director

  • Nov 1988 - Nov 1989

  Food & beverages Direction Food & beverages Direction



Galeria Plaza Hotel

• Mexico City

• F & B Assistant Mgr.

  • May 1988 - Nov 1988

  Restaurant & Bars Operation and Direction Restaurant & Bars Operation and Direction



Camino Real Hotel Mex. City

• Mexico City

• F & B Assitant Mgr.

  • Feb 1987 - May 1988

  Restaurant & Bars Operation and Direction Restaurant & Bars Operation and Direction



Galeria Plaza Hotel

• México, City

• F & B Assistant Mgr.

  • Oct 1983 - Jan 1987

  Restaurant & Bars Operation and Direction Restaurant & Bars Operation and Direction



Alameda Hotel

• Mex. City

• Restaurant & Bars Mgr.

  • Nov 1980 - Sep 1983

  Hotel Restaurants & Bars Mgr. Hotel Restaurants & Bars Mgr.



Camino Real Hotel

• Executive Trainee

  • Jun 1979 - Nov 1980

  F. & B., Room and Sales Areas Trainee

• ExecutiveTrainee

  • Apr 1978 - May 1979

  F. & B., Room and Sales Areas Trainee