Experience

MIFX

• Indonesia
• Financial Services
• 500 - 600 Employee

• Product Operations Lead

  • May 2022 - Present



Dexter League

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• Co-Founder & COO

  • Apr 2020 - Present

  Startup Consultant (Software Development, Legal, Finance & Tax) and Angel Investor Affordable Personalized Software Development and Digital IT Solution Our Clients & Partners: Alfamart Digital Business, OCBC Bank, Elevenia, Pos Kota, Sagara Technology, Jawara-X, Sprint Asia Technology, Pondok Rasamala, White Shirt Mafia, mobilepulsa, Baked By Karin, KO-IN and many more Startup Consultant (Software Development, Legal, Finance & Tax) and Angel Investor Affordable Personalized Software Development and Digital IT Solution Our Clients & Partners: Alfamart Digital Business, OCBC Bank, Elevenia, Pos Kota, Sagara Technology, Jawara-X, Sprint Asia Technology, Pondok Rasamala, White Shirt Mafia, mobilepulsa, Baked By Karin, KO-IN and many more



TokoTalk

• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee

• Product Operations Lead

  • Jun 2021 - May 2022

  • Increased Gross GMV USD 1.1 million, Net GMV USD 500k and Revenue USD 40k • Increased Average GMV Per Active Seller USD 430 and New Signup Seller by 20% • Increased New Feature & Improvement by 200% and decreased Bugs by 50% • Increased TokoTalk apps rating from 4.5 to 4.8 (Google Play Store) and from 3.7 to 4.2 (Apple Store) • Created & developed division goals, strategy, operation, KPI, objectives & key results (OKR), SOP and process flow • Growing Team from 1 up to 5 staff • Increased Gross GMV USD 1.1 million, Net GMV USD 500k and Revenue USD 40k • Increased Average GMV Per Active Seller USD 430 and New Signup Seller by 20% • Increased New Feature & Improvement by 200% and decreased Bugs by 50% • Increased TokoTalk apps rating from 4.5 to 4.8 (Google Play Store) and from 3.7 to 4.2 (Apple Store) • Created & developed division goals, strategy, operation, KPI, objectives & key results (OKR), SOP and process flow • Growing Team from 1 up to 5 staff



whee

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• • Aug 2019 - Apr 2020

  • Increased 400% user and 200% pro/paid user• Improved whee apps rating from 3,8 to 4,6 on Google Play Store

• • Aug 2019 - Apr 2020

  • Created, developed and improved company System Development Life Cycle (SDLC)• Changed development framework from waterfall to scrum• Increased sprint development quantity and quality by 200-300%• Help created and developed company goals, strategy, operation, objectives & key results (OKR), culture, process flow and blog• Work closely with C-Level & management and actively gave recommendation & suggestion on any issue

• • Aug 2019 - Apr 2020

  Scrum Master to 3 teams of up to 22 engineer



Moka

• Indonesia
• Software Development
• 100 - 200 Employee

• Customer Success Lead

  • Mar 2019 - Jul 2019

  • Increased the retention rate from 62% to 70% • Increased the monthly revenue from IDR 803 million to IDR 1 billion • Produced IDR 5.3 billion of total revenue • Build & developed Renewal Team SOP, process flow, QC scoring, bonus scheme, templates, handling objection, attendance list, tips & trick and FAQs • Increased success call effectiveness from average 5 to 18/agent/day • Increased total call productivity from average 21 to 55/agent/day • Growing team from 4 to 9 agents • Developed and promoted an agent to become a team leader Show less



PT. MNC Sky Vision

• Indonesia
• Broadcast Media Production and Distribution
• 700 & Above Employee

• • Aug 2017 - Sep 2018

  • Over target (Average: 297%)• Produced IDR 5.2 billion of revenue• No. 1 most productive team (July ’18)• Developed and promoted an agent to become a team leader• Handled up to 16 agents

• • Jun 2016 - Jul 2017

  • Achieved Medan and Padang Sidempuan branch highest achievement in history• Produced the no. 1 most productive technician/sales on a national scale nine month in a row• Developed and promoted a technician/sale to become a team leader and PIC monitoring• Handled up to 21 Technician, 2 Administrators and 2 Drivers

• • Aug 2015 - Sep 2016

  • Team Leader of Rejoin in Padang Sidempuan branch• National Free Trial Project. PIC - Handled three branches: Bekasi, Karawang and Tasikmalaya• PIC of productivity and time motion project at Sales Division