Alfredo Reynoso
IT Services Engineer - Team Lead at Portland Internetworks- Claim this Profile
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Bio
James Oberhaus
It’s rare that you come across a talent like Alfredo. I hired Alfredo as a Support Desk Technician in 2014 based on his energetic personality, quick wit and aptitude. Based on his ability to rapidly learn new information, he quickly became an escalation point for other team members. Alfredo was willing to take on any challenge which paved his path to becoming a Field Engineer and eventually a Site Manager. Alfredo has a unique ability to tackle the most difficult situations and make everyone leave with a smile.
Jerry Wissinger
I have watched Alfredo work his way from the support desk technician to a site manager in lightning speed time. He is a very dedicated and selfless employee and always goes above and beyond for any client, customer or person that needs help. Alfredo's attention to detail and organizational skills are top notch. He is always looking for ways to improve processes and procedures as well as grow customer relationships. Anyone would be lucky to have him by there side or in there IT environment.
James Oberhaus
It’s rare that you come across a talent like Alfredo. I hired Alfredo as a Support Desk Technician in 2014 based on his energetic personality, quick wit and aptitude. Based on his ability to rapidly learn new information, he quickly became an escalation point for other team members. Alfredo was willing to take on any challenge which paved his path to becoming a Field Engineer and eventually a Site Manager. Alfredo has a unique ability to tackle the most difficult situations and make everyone leave with a smile.
Jerry Wissinger
I have watched Alfredo work his way from the support desk technician to a site manager in lightning speed time. He is a very dedicated and selfless employee and always goes above and beyond for any client, customer or person that needs help. Alfredo's attention to detail and organizational skills are top notch. He is always looking for ways to improve processes and procedures as well as grow customer relationships. Anyone would be lucky to have him by there side or in there IT environment.
James Oberhaus
It’s rare that you come across a talent like Alfredo. I hired Alfredo as a Support Desk Technician in 2014 based on his energetic personality, quick wit and aptitude. Based on his ability to rapidly learn new information, he quickly became an escalation point for other team members. Alfredo was willing to take on any challenge which paved his path to becoming a Field Engineer and eventually a Site Manager. Alfredo has a unique ability to tackle the most difficult situations and make everyone leave with a smile.
Jerry Wissinger
I have watched Alfredo work his way from the support desk technician to a site manager in lightning speed time. He is a very dedicated and selfless employee and always goes above and beyond for any client, customer or person that needs help. Alfredo's attention to detail and organizational skills are top notch. He is always looking for ways to improve processes and procedures as well as grow customer relationships. Anyone would be lucky to have him by there side or in there IT environment.
James Oberhaus
It’s rare that you come across a talent like Alfredo. I hired Alfredo as a Support Desk Technician in 2014 based on his energetic personality, quick wit and aptitude. Based on his ability to rapidly learn new information, he quickly became an escalation point for other team members. Alfredo was willing to take on any challenge which paved his path to becoming a Field Engineer and eventually a Site Manager. Alfredo has a unique ability to tackle the most difficult situations and make everyone leave with a smile.
Jerry Wissinger
I have watched Alfredo work his way from the support desk technician to a site manager in lightning speed time. He is a very dedicated and selfless employee and always goes above and beyond for any client, customer or person that needs help. Alfredo's attention to detail and organizational skills are top notch. He is always looking for ways to improve processes and procedures as well as grow customer relationships. Anyone would be lucky to have him by there side or in there IT environment.
Credentials
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ITIL® Foundation
PeopleCertApr, 2023- Nov, 2024
Experience
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Portland Internetworks
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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IT Services Engineer - Team Lead
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Jun 2023 - Present
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IT Services Technician
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May 2020 - Jun 2023
Act as the first line of defense when problems arise for our customers. Greeting them on the phone, by email, chat support, or in person at our inner NE Portland office.Troubleshoot and repair desktop hardware and software.Provide on-site assistance to Engineers deploying desktops, servers, routers, switches, and much more.Document customer requests and gathers informationTravel to customer sites to perform work Work with our Dispatcher to maintain efficient schedules and time utilizationWork with our Customer Account Managers and Service Manager to consistently serve beyond customer expectationsAct as an escalation point to novice technicians, providing assistance and adviceDocument work and track time thoroughly and accuratelyCommunicate effectively within the Service, Sales, and Administration TeamBe an organized self-starter who shows up every single day, on time, and ready to succeedActively participate and contribute to team and company meetingsWork occasional nights and/or weekends when we do service-affecting work to minimize customer downtime during business hours Show less
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Bullseye Glass Co.
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United States
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Retail Art Supplies
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1 - 100 Employee
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Glass Caster
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Jan 2019 - May 2020
>Buggy >Trim >Cast >Load >Buggy >Trim >Cast >Load
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CPI Solutions, a Meriplex Company
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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IT Manager
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Apr 2017 - Nov 2018
• Organized and tracked projects from initial conception to post summary• Identified potential project pitfalls and adapted to flowing conditions• Created documentation for project team and for after project support• Implement new IT policies and technologies to save money and promote production• Worked closely with vendors and internal support to keep projects on track
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Network Field Engineer
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Oct 2015 - Apr 2017
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Technical Support
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Jun 2014 - Oct 2015
Provided end user support to multiple companies of different industriesProvided excellent customer service at all timesMaintained detailed communication with clients, coworkers, and vendorsIdentified recurring issues and developed resolution strategiesStudied emerging technologies that better suited the needs of our clientsMaintained client data back-ups and restored files when system outages occur
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Trinity Broadcasting Network (TBN)
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United States
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Broadcast Media Production and Distribution
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200 - 300 Employee
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Computer Support Specialist
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Feb 2013 - Jun 2014
-setup and management of computers -Kaseya to monitor network -Utilizing Spiceworks to create and manage tickets -Using Dameworks to support users remotely -AD management -inventory and stocking -setup and management of computers -Kaseya to monitor network -Utilizing Spiceworks to create and manage tickets -Using Dameworks to support users remotely -AD management -inventory and stocking
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Chase
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United States
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Financial Services
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700 & Above Employee
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Personal Banker
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Jul 2012 - Feb 2013
Driving company growth through the acquisition of new clients Improving branch performance by deepening relationships, growing balances, and identifying opportunities Formulated individualized financial plans for retirement, investments, and client specific goals Handled confidential material and worked within strict guidelines to uphold client and company security Developed and implemented sales tactics to increase effectiveness Maintained working knowledge of all changes to products and services Show less
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Fire Control Technician
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2008 - 2012
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Community
