Experience

Bridge Locations

• United States
• Retail
• 1 - 100 Employee

• Regional Training Manager

  • Jul 2021 - Present

• Retail Store Manager

  • Oct 2020 - Jun 2021

• Assistant Store Manager

  • Apr 2020 - Sep 2020

• Retail Sales Consultant

  • Nov 2019 - Mar 2020


Sprint
• Non-profit Organizations
• Store Manager

  • May 2018 - May 2019

T-Mobile
• United States
• Telecommunications
• 700 & Above Employee
• Retail Associate Manager

  • Apr 2014 - Apr 2017


Cricket Communications

• Writing and Editing
• 1 - 100 Employee

• Retail Business Manager II

  • Nov 2010 - May 2013

  Cricket Communications Corp - VisaliaRETAIL BUSINESS MANAGER Nov 2010 - May 2013Responsible for overseeing the day to day running of a large retail store with a staff of 12. Leading a team to deliver exceptional customer service in a fast paced and constantly changing retail environment. Developing and motivating team, launching initiatives to hit sales targets, while still adhering to company policies and procedures. Ensuring the store was operationally sound at all times and inventory levels fully stocked.DutiesDrove operational, visual and customer service standards in store.Developed business links within local community.Monitored and reviewed store performance on a regular daily, weekly, and monthly basis.Maximized sales through effective merchandising and marketing.Maintained awareness of market trends in the retail industry, and monitored competitor activity.Implemented store compliance polices, and health and safety procedures.Monitored product availability levels throughout the day, week, and month to ensure 100% availability.Managed the store profit and loss account within budget.Continuously searched for ways to increase customer loyalty, retention, satisfaction and spend.Recruited, trained, supervised, and coached team by example every day, on and off the sales floor.Delegated tasks effectively and appropriately to create self-managing team.Conducted observations and performance reviews to provide developmental feedback.Recognized and rewarded outstanding staff performance.Handled customer escalations and complaints by finding the proper resolution to the problem.Gladly received compliments and praise from customers towards team members and store. Show less

• Assistant Retail Business Manager

  • Sep 2008 - Oct 2010

  Cricket Communications Corp - Clovis/FresnoASSISTANT RETAIL BUSINESS MANAGERSept 2008 - Nov 2010DutiesAssisted RBM in all aspects of maintaining store operationally sound.Worked with RBM and Inventory Specialist on Inventory Management.Managed with RBM to reach daily, weekly, monthly and quarterly goals.Assisted with preparation of quarterly presentations.Attended RBM all hands meetings and calls.Assisted RBM with recruiting, interviewing, hiring and training.Delegating tasks and communications to team.Assisted RBM in team building and training.Contributed with budgeting, reporting while meeting deadlines.Worked side by side with leads to insure that store is maintained to model store.Monitored RSRs daily using various tools such as our sales observation checklist.Assisted RSRs with customer service escalations to find appropriate remedies.Consistently coached RSRs on store operations, sales, policies and procedures.Insured that all marketing materials are in place per expectations.Responsible for day to day operations while RBM is not present.Maintained open lines of communications with peers and others in market.Executed quarterly Out Of Box events successfully within local community. Show less


Auto Depot
• Retail
• 1 - 100 Employee
• Office Business Manager

  • Jun 2004 - Aug 2008