Experience

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• Saudi Arabia
• Retail
• 700 & Above Employee

• Process Control Specialist

  • Sep 2020 - Present



Ingram Micro Commerce & Lifecycle Services

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Supply Chain Support Representative

  • Jul 2013 - Mar 2020

  As a Supply Chain Support Specialist, we are responsible for providing support to assigned Managers, Clients and Teams in creating purchase order numbers from order requests, recreating and correcting data entries and converting multiple data sources in to different formats, running of data sheets in MS Excel based Macros, documentation and submission of daily/weekly/monthly shipment reports, and delivering the accurate data output to the requestors in a timely manner. As a Supply Chain Support Specialist, we are responsible for providing support to assigned Managers, Clients and Teams in creating purchase order numbers from order requests, recreating and correcting data entries and converting multiple data sources in to different formats, running of data sheets in MS Excel based Macros, documentation and submission of daily/weekly/monthly shipment reports, and delivering the accurate data output to the requestors in a timely manner.



Ingram Micro

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Advisor

  • Oct 2011 - Jun 2013

  Answers chats, calls, emails and respond to customer inquiries in a timely manner. Contact customers for client verification and order confirmation. Escalate concern/issues to proper department if necessary. Answers chats, calls, emails and respond to customer inquiries in a timely manner. Contact customers for client verification and order confirmation. Escalate concern/issues to proper department if necessary.



TELUS International Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Client Business Analyst

  • Dec 2009 - Jul 2011

  Inbound customer service representative for a Canadian Telecommunications account. Inbound customer service representative for a Canadian Telecommunications account.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2007 - Jul 2009

  Handled Inbound/Outbound calls for several accounts under different types of industries like Financial, Medical, and Telecommunications. Handled Inbound/Outbound calls for several accounts under different types of industries like Financial, Medical, and Telecommunications.