Experience

Non Emergency Medical Transportation Accreditation Commission®(NEMTAC ®)
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Advisory Board Member

  • Nov 2023 - Present


SendaRide

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• VP, Operations

  • May 2023 - Present

  Oklahoma, United States SendaRide is setting the standard in healthcare transportation. SendaRide was developed specifically for the healthcare industry and is focused on maintaining the highest level of service, safety, security, and efficiency for their riders, business partners and families. Reporting to the President & CEO, serves as member of the executive management team overseeing the growth, scaling and day to day of the operational teams including: Contact Center, Training, Quality, Complaints &… Show more SendaRide is setting the standard in healthcare transportation. SendaRide was developed specifically for the healthcare industry and is focused on maintaining the highest level of service, safety, security, and efficiency for their riders, business partners and families. Reporting to the President & CEO, serves as member of the executive management team overseeing the growth, scaling and day to day of the operational teams including: Contact Center, Training, Quality, Complaints & Grievances, Routing, Network Operations, Care Partner Operations, and Ops Transformation. Show less



Ride Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Head of Ride Operations

  • Dec 2021 - May 2023

  New York, United States Ride Health is a healthcare services leader providing non-emergency and clinical trial transportation, with a focus on supporting PACE, IDD, Life Science & Senior Focused Advanced Primary Care clients. A tech enabled organization supporting care solutions, root cause, and continuous improvement in driving access to care. Reporting to the President & CEO, served as senior leader overseeing remote operations teams on a national level, including: Contact Center, Training, Quality, Ride… Show more Ride Health is a healthcare services leader providing non-emergency and clinical trial transportation, with a focus on supporting PACE, IDD, Life Science & Senior Focused Advanced Primary Care clients. A tech enabled organization supporting care solutions, root cause, and continuous improvement in driving access to care. Reporting to the President & CEO, served as senior leader overseeing remote operations teams on a national level, including: Contact Center, Training, Quality, Ride Monitoring, Advanced Support, Workforce Planning, FWA, Ops Scheduling & Mass Transit. Responsible for oversight of operational leaders focusing on continuous efforts in supporting PACE, IDD, Life Science & Senior Focused Advanced Primary Care clients Show less



ModivCare, formerly LogistiCare

• Interim VP & National Director, Member Experience

  • Nov 2020 - Dec 2021

  Denver, Colorado, United States Modivcare is a healthcare services leader providing non-emergency transportation, personal care, nutritious meals, and remote patient monitoring. Provides integrated technologies that support care solutions for payors and members. Reporting to the SVP of Operations, served as the senior leader of Member Experience with oversight of national teams across the US. Scope of work includes Complaints, Grievances, Quality, Concierge Support, Critical Incidents with progressive responsibilities… Show more Modivcare is a healthcare services leader providing non-emergency transportation, personal care, nutritious meals, and remote patient monitoring. Provides integrated technologies that support care solutions for payors and members. Reporting to the SVP of Operations, served as the senior leader of Member Experience with oversight of national teams across the US. Scope of work includes Complaints, Grievances, Quality, Concierge Support, Critical Incidents with progressive responsibilities overseeing Voice of the Customer & Audit Compliance. Led a team of 3 Regional Directors, 1 Sr. Manager, & 1 Nat'l Ombudsman to support 200+ Quality Specialists, Complaint Analysts, Leads, Supervisors & Managers.

• Regional Manager, Member Experience

  • Apr 2019 - Nov 2020

  Phoenix, Arizona Area Reporting to the Nat'l Director of Member Experience with a dotted line to VP of Member Experience, served as the regional leader overseeing complaints, grievance and quality teams in Nevada, Arizona, California, Texas, Louisiana, Michigan and Oklahoma. Remained as leader over national health plans with progressive responsibilities into additional markets. Gained progressive knowledge and experience working with Medicare, Medicaid, Duals and Long Term Care. Led a team of Managers and… Show more Reporting to the Nat'l Director of Member Experience with a dotted line to VP of Member Experience, served as the regional leader overseeing complaints, grievance and quality teams in Nevada, Arizona, California, Texas, Louisiana, Michigan and Oklahoma. Remained as leader over national health plans with progressive responsibilities into additional markets. Gained progressive knowledge and experience working with Medicare, Medicaid, Duals and Long Term Care. Led a team of Managers and Supervisors responsible for Quality Specialists, Complaint Analysts and Leads.

• Manager, Complaints & Grievances

  • Jun 2018 - Mar 2019

  Phoenix, AZ Reporting to the Regional Director of Support Services & a dotted line to General Manager, served as the Mgr overseeing complaints and grievances for all national health plans including United Health Care, Humana, BCBS and Centene. Led a team of 3 Supervisors, 2 Leads and 30 Complaint Specialists. Gained addition responsibilities with local plan supports teams in Oregon and Utah prior to progressing into regional role.



DHL Express

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Care Manager

  • Nov 2013 - Jun 2018

  Tempe, AZ

• Office Of The President

  • Nov 2012 - Oct 2013

  Tempe, AZ

• Key Account Sales Executive

  • Oct 2011 - Oct 2012

  Tempe, AZ

• Customer Care Research Specalist

  • Nov 2010 - Sep 2011

  Tempe, AZ

• Customer Contact Advisor

  • Jun 2009 - Oct 2010

  Tempe, AZ