Alfran Khan

Product Guy at Rally OurBus
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Contact Information
us****@****om
(386) 825-5501
Location
Bengaluru, Karnataka, India, IN

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5.0

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Bibek Kumar

I highly recommend Alfran Khan, a valued member of our product team at Park+. Alfran consistently demonstrates exceptional dedication, creativity, and problem-solving skills. His contributions have played a significant role in the success of our projects, making him an invaluable asset to our team. I have no doubt that Alfran will continue to excel in his role and contribute positively to our company's growth.

Abhishek Chauhan

Alfran and I worked in Park+ as part of the Product Team. He brings a strong sense of enthusiasm and a fresh perspective to the table. He has a natural ability to connect with colleagues and enables positive working relationships. This collaborative approach, combined with his willingness to learn and adapt, makes him a valuable asset to any team. I believe that Alfran has the potential to make meaningful strides in the product domain and valuable contributions to the teams he will be a part of, and I wholeheartedly recommend him to any future employer or team.

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Credentials

  • Managing Social and Human Capital
    University of Pennsylvania
    Aug, 2016
    - Nov, 2024
  • Introduction to Operation Management
    University of Pennsylvania
    May, 2016
    - Nov, 2024

Experience

    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Product Guy
      • Jul 2022 - Present

      A bus-ticket booking platform operating in US and Europe. 1. Increased ARR from $1 million to $2 million through strategic product improvements, and implementing impactful marketing and sales strategies. 2. Achieved a 10% reduction in incoming queries and a 50% improvement in CX agents' first response time by launching the helpcenter via strategic content, self-service tools, and AI integration. 3. Reduced a 30% active incoming customer support calls and a 10% increase in CSAT by revamping the phone tree(Interactive Voice Response - IVR) user experience. 4. Built an all-inclusive e-commerce coupon dashboard for internal stakeholders, enabling diverse coupon creation, optimizing promotions, boosting average order value, encouraging app transactions, and enhancing customer loyalty. Show less

    • India
    • Consumer Services
    • 1 - 100 Employee
    • Product Manager
      • Jan 2020 - Aug 2022

      A Health-Ed Tech Company. | Operating in India and USA. 1. Achieved a 10% increase in visitor-to-lead conversion and a 40% boost in user retention through data-driven optimizations, personalized experiences, and strategic marketing initiatives. 2. Achieved a 5% increase in lead-to-sales conversion via successful lead nurturing funnel implementation. 3. Enhanced the NPS by 50% through structured customer experience interventions, leveraging product improvements and customer-centric strategies. 4. 20% increase in referral rate via successful referral system launch. 5. 25% reduction in the TAT (Turnaround Time) for operations and the customer support team by building the in-house CRM. Show less

    • Co-Founder and CEO
      • Jun 2018 - Oct 2019

      An ed-tech startup that was into providing tech-skill sets to school and undergrad students. 1. Led the startup to attract 50K+ students at 600+ centres for aptitude-based paid examinations. 2. Led a team of 143 interns who were executing the marketing, handling centres, appointing sub-heads, and maintaining the website. 3. In one year of operations time, we built 7 different labs in schools, colleges, and private institutions across 3 different states. An ed-tech startup that was into providing tech-skill sets to school and undergrad students. 1. Led the startup to attract 50K+ students at 600+ centres for aptitude-based paid examinations. 2. Led a team of 143 interns who were executing the marketing, handling centres, appointing sub-heads, and maintaining the website. 3. In one year of operations time, we built 7 different labs in schools, colleges, and private institutions across 3 different states.

Education

  • Indian Institute of Management Bangalore
    Strategic Management and Marketing Research, Business

Community

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