Alfonso Paciolla
Genesys Senior Engineer at Softphone Srl- Claim this Profile
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Bio
Experience
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Softphone Srl
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Italy
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Information Technology & Services
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1 - 100 Employee
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Genesys Senior Engineer
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May 2012 - Present
I have a good knowledge of the entire Genesys Framework (9.x, 8.x, 7.x), and my field of specialization is the SIP protocol , integration with SIP-Audiocodes, and in general development, support and troubleshooting. Currently I am dedicated to the second level CTI for clients such as SKY Italia; ENI Gas e Luce; Gruppo IREN; ESTRA SPA; CAFC S.p.a.; BAXI Italia; PIRELLI; HEINEKEN Company, and I have collaborated on various projects in Italy and in other countries. Trainer Genesys on behalf of Genesys University from September 2016 to November 2019: - BEP8.1-DPL (Business Edition Premise Deployment) - FWK81-DPL (Framework 8 Deployment) - FWK81-FND (Framework 8 Foundation) - FRR85-ADM (Genesys Framework, Routing and Reporting Administration 8.5) - FRR85-FND (Genesys Framework, Routing, and Reporting Foundation 8.5) - FRR85-OPT (Genesys Framework, Routing and Reporting Operation 8.5) - CIM81-OPT (Operating the Inbound Voice - Customer Interaction Management (CIM) Platform) - CIM8 - TS (Operating the Inbound Voice - Customer Interaction Management (CIM) Troubleshooting) - IRD8-DEV-1 (Building Basic Routing Strategies using Interaction Routing Designer) - IRD8-DEV-2 (Building Advanced Routing Strategies using Interaction Routing Designer) - CCP8-USE-RTP (Using CC Pulse and Genesys Administrator 8 for Real Time Reporting) - ESV81-FND (eServices 8.1 Foundation) - ESV8.1-DEV (e-Services 8.1 Development) - GVP85-FND (Genesys Voice Platform 8.5 Foundation) - GVP85-DPL (Genesys Voice Platform 8.5 Deployment) - GVP85- TS (Genesys Voice Platform 8.5 Troubleshooting) - OCC81-FND (Outbound Contact 8.1 Foundation) - SIP81-FND (Genesys SIP Server 8.1 Foundation) - SIP81-DPL (Genesys SIP Server 8.1 Deployment) - SIP-TS (Genesys SIP Server Troubleshooting) - SIP81-BAS (Genesys SIP Server 8.1 Basics) - SIP81-CORE (Genesys SIP Server 8.1 Core) Show less
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Education
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2021 - 2021
AudioCodes
Certificate AudioCodes SBC Essentials & Configuration, 96/100 -
2021 - 2021
Udemy
Understanding and Troubleshooting SIP -
2021 - 2021
Udemy
Wireshark: Packet Analysis and Ethical Hacking: Core Skills -
2020 - 2021
Udemy
Linux Administration with Troubleshooting Skills - Hands On -
2020 - 2020
Udemy
The Foundations of SIP -
2020 - 2020
Udemy
Linux Command Line Basics -
2020 - 2020
Udemy
Complete Windows Server 2016 Administration Course -
2020 - 2020
Udemy
Introduction to SIP -
Liceo Scientifico "Nino Cortese" Maddaloni
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