Experience

Bookiply (part of the Holidu Group)

• Germany
• Internet Publishing
• 200 - 300 Employee

• Presales Representative

  • Mar 2023 - Present

  - Reach out to vacation rental owners and execute sales strategies to find out the right solution for their needs. - Building pipeline opening deals based on new business opportunities. - Qualify the deals, follow them up and transfer them to the appropriate Sales Team. - Reach out to vacation rental owners and execute sales strategies to find out the right solution for their needs. - Building pipeline opening deals based on new business opportunities. - Qualify the deals, follow them up and transfer them to the appropriate Sales Team.



Kraken Digital Asset Exchange

• United States
• Financial Services
• 200 - 300 Employee

• Customer Engagement Specialist - quadrilingual role

  • Jun 2022 - Dec 2022

  - Answer client's inquiries via Live Chat and Emails. - Understand and address clients' needs, complaints or other issues with product and services. - Respond efficiently to clients explaining possible solutions within the established timeframe. - Communicate with other departments to solve client's issues and fullfill their needs. - Understand and strive to meet or exceed metrics while providing excellent customer service. - Take part in trainings to expand products and services knowledge and adhere to company procedures. Show less



Google

• United States
• Software Development
• 700 & Above Employee

• Technical Support Specialist

  • Jan 2019 - Feb 2022

  - Support Google Chromecast product through emails and chat channels. - Mantain customer relationships through product support. - Manage effectively all incoming incidents. - Gather informations from customers and advice on Google policies. - Support Google Chromecast product through emails and chat channels. - Mantain customer relationships through product support. - Manage effectively all incoming incidents. - Gather informations from customers and advice on Google policies.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Partner Account Manager

  • Aug 2013 - Dec 2018

  - Develop trusted relationships with partners based on strong business metrics. - Successful recruitment and development of a set of targeted business partners for HP Networking unit. - Responsible for achieving incremental sales revenue target with assigned partners. - Act as primary contact between HP Networking and its business partners on all day to day activities. - Provide accurate forecast sales potential between HP and partners based on the quarter sell out. - Develop trusted relationships with partners based on strong business metrics. - Successful recruitment and development of a set of targeted business partners for HP Networking unit. - Responsible for achieving incremental sales revenue target with assigned partners. - Act as primary contact between HP Networking and its business partners on all day to day activities. - Provide accurate forecast sales potential between HP and partners based on the quarter sell out.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Inside Sales Representative

  • Sep 2011 - Aug 2013

  - Selling and advising on printing solutions (B2B). - Application of databases to research accounts and uncover new opportunities (business development). - Building the pipeline according to the monthly forecast. - Managing the entire service sales cycle from prospect to close. - Generating reports about the opportunities created and the sell out for internal use. - Selling and advising on printing solutions (B2B). - Application of databases to research accounts and uncover new opportunities (business development). - Building the pipeline according to the monthly forecast. - Managing the entire service sales cycle from prospect to close. - Generating reports about the opportunities created and the sell out for internal use.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Sales & Services Customer Agent

  • Feb 2008 - Aug 2011

  - Responsible for Banking Services, dealing with credit cards payment cycle issues. - Handling branches' queries both by emails and phone, in order to reply to card holders' requests. - Closely cooperating with the Complaint and Fraud Department in order to identify opportunities to improve productivity and quality, including how to detect any money-laundering scheme. - Responsible for Banking Services, dealing with credit cards payment cycle issues. - Handling branches' queries both by emails and phone, in order to reply to card holders' requests. - Closely cooperating with the Complaint and Fraud Department in order to identify opportunities to improve productivity and quality, including how to detect any money-laundering scheme.



Covidien (Medtronic Minimally Invasive Therapies Group)

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• SAP Training

  • Feb 2008 - Feb 2008

  Training in Tyco Healthcare's Customer Service office. Full training about Sap. All elements of order entry, order confirmation, customer account and product details have been covered. Training in Tyco Healthcare's Customer Service office. Full training about Sap. All elements of order entry, order confirmation, customer account and product details have been covered.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Contract Queries Specialist

  • Apr 2007 - Jan 2008

  - Managing business to business customer service, dealing with business customers contract queries. - Customers analysis upon receipt of application for new contract categories. - Handling end users issues, related with invoices, billing dates, fees and refund procedures. - Managing credit controller tasks upon unpaid processes and collection procedures. - Managing business to business customer service, dealing with business customers contract queries. - Customers analysis upon receipt of application for new contract categories. - Handling end users issues, related with invoices, billing dates, fees and refund procedures. - Managing credit controller tasks upon unpaid processes and collection procedures.



Appio Latino Fitness Center

• Via Appio Latino 12, 00183 Rome

• Swimming Trainer

  • Oct 2001 - May 2006

  Responsible for the swimming courses organization and trainings. Responsible for the swimming courses organization and trainings.