Managing Director

• Jul 2022 - Present

Director

• Jan 2022 - Present

Co-Founder

• Feb 2019 - Present

Co-Founder and Network Administrator

• Jan 2020 - Present

Co-Founder and Network Administrator of AS207960 Cyfyngedig, T/A Glauca.Digital, An ethical and customer centric Domains, DNS and Network Provider. Responsibilities include, but not limited to: Customer Services and Relationship Management, Incident Management and Response, and Digital Marketing. Co-Founder and Network Administrator of AS207960 Cyfyngedig, T/A Glauca.Digital, An ethical and customer centric Domains, DNS and Network Provider. Responsibilities include, but not limited to: Customer Services and Relationship Management, Incident Management and Response, and Digital Marketing.

ICT Service Desk Technician

• Oct 2021 - Jul 2022

2nd Line ICT Technician. Supporting around 700 members of staff from differing departments and geographical locations. Responsible for orchestrating a temporary Live Streaming setup for the OPCC and Deputy Mayor of West Yorkshire, to much success. Duties included, but not limited to: Desktop Support (New Laptop provisioning, Desktop Upgrades and Replacements), Telephony Debugging, Escalation to 3rd line and/or External Support if required, Mentoring of new IT staff, Debugging of issues with our In-House software suites, Liaising with External Suppliers for upgrades and maintenance on our infrastructure or software suites where required. Show less

Information Technology Manager

• Dec 2020 - Aug 2021