Experience

GFM

• United Kingdom
• Advertising Services
• 100 - 200 Employee

• Customer Service Agent

  • Oct 2021 - Present

  I have worked for GFM since November in their Brand Alley department. My duties include answering phone calls and replying to emails and live chats from customers regarding queries about their orders or our company. Being a customer service agent means I have to make a specified number of contacts with customers per hour dependent on how busy we are at that moment, which has meant working under pressure in order to meet set targets. I have improved my email professionalism with better wording and presentation which helps the customer to further understand my point. Whilst on the phone I regularly converse with frustrated customers, and therefore I have learnt to mediate their anger and find solutions which benefit them whilst also meeting our terms and conditions. Show less



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Jun 2017 - May 2021

  I worked for Tesco in between terms at university as part of a team, building strong relationships with customers and staff. My duties included serving customers on tills and the shop floor as well as putting out stock and helping deliveries into the storeroom. I was trained as a step-up and deputised as duty shift leader multiple times. This experience has been invaluable to me not only as a Tesco employee due to seeing the finer details of the job, but also through gaining insight into management and how to run a team. Show less